Chelsea Cooper
Edwardsville,IL
Summary
Customer service and healthcare-support professional with 6 years of eye care experience and 7 years of photography experience. Retail experience with U.S. work authorization for any employer. Demonstrated reliability, clear communication, and quality-focused execution. Committed to consistent performance in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Patient Care Coordinator
Helfrich Family Eye Care
Belleville, IL
04.2025 - 10.2026
- Supported patient appointment scheduling and managed visit calendars at Helfrich Family Eye Care.
- Verified insurance coverage and compiled patient information to streamline eye care visit preparation.
- Coordinated referral authorizations and ensured timely follow-up care with medical offices to enhance patient continuity.
- Updated patient records and kept chart documentation accurate.
- Answered patient calls and explained office procedures with clear, friendly communication.
- Assisted patients with forms, consent paperwork, and intake requirements.
- Facilitated checkout process, addressed billing inquiries, and processed payments to ensure smooth patient transitions at front desk.
Optician
Crown Vision Center
Edwardsville, IL
01.2021 - 01.2025
- Advised patients on eyeglass frame selection based on style preferences, vision needs, and fit requirements to enhance satisfaction. Reviewed prescription eyewear orders and clarified prescription information to ensure accuracy and understanding for patients. Managed referral calls and facilitated communication with referred patients to streamline their experience.
- Fitted eyeglasses using Crown Vision Center frame and lens selection standards.
- Adjusted frames and repaired eyewear for patient comfort and proper alignment.
- Interpreted prescriptions and measured pupillary distance for accurate lens orders.
Photographer/Sales Associate
Lifetouch National Photography
Maryville, IL
01.2015 - 11.2020
- Directed models and subjects during photoshoots to capture natural expressions.
- Photographed Lifetouch school portraits with digital cameras and studio lighting.
- Captured memorable moments at special events, parties, and portrait sessions, delivering cherished keepsakes for clients.
- Maintained photography equipment, ensuring optimal performance for high-quality shoots.
- Set up Lifetouch backdrops, props, and camera equipment.
- Managed photo session flow across classrooms and kept appointments on schedule.
- Assisted parents and school staff with Lifetouch photo day inquiries, enhancing overall experience and satisfaction.
Bather/Brusher
Petco
Edwardsville, IL
04.2014 - 01.2015
- Brushed coats, trimmed nails, and cleaned ears during full-service grooming.
- Bathed and dried dogs in Petco grooming salon following safety procedures.
- Cleaned tubs, tables, tools, and kennels to support sanitation standards.
- Supported animal health by keeping areas clean, neat and properly sanitized.
Sales Lead/Assistant Manager
Cato Fasions
Granite City, IL
05.2012 - 02.2014
- Supported Cato Fashions sales floor associates with daily store priorities.
- Trained team members on merchandising standards and customer service for improved customer engagement.
- Monitored fitting room, cash wrap, and sales floor operations to ensure seamless customer experience.
- Assisted customers with product selection, sizing, and styling needs.
- Reinforced store policies, safety practices, and loss prevention procedures.
- Resolved customer complaints efficiently, enhancing overall service quality.
- Led Cato Fashions sales floor associates through daily store priorities.
- Trained team members on merchandising standards and customer service expectations.
- Oversaw fitting room, cash wrap, and sales floor operations to support smooth store flow.
- Guided customers with product selection, sizing, and styling support.
- Directed opening and closing tasks for Cato Fashions store shifts.
- Promoted store policies, safety practices, and loss prevention procedures across team activities.
- Resolved customer complaints promptly while preserving quality standards.
- Consistently exceeded department expectations for productivity and accuracy.
- Improved store operations by guiding Cato Fashions sales floor associates through daily priorities.
- Strengthened merchandising and customer service performance through team training.
- Supported smooth store flow by monitoring fitting room, cash wrap, and sales floor activity.
- Delivered customer satisfaction through product selection, sizing, and styling assistance.
- Reduced risk by reinforcing store policies, safety practices, and loss prevention procedures.
- Protected service quality by resolving customer complaints efficiently.
- Achieved department goals through strong productivity and accuracy.
Sales Lead Manager
Lane Bryant
Fairview Heights, IL
08.2010 - 05.2012
- Led Lane Bryant sales floor teams through daily selling and service priorities.
- Coached associates on fitting room service, styling, and clienteling conversations.
- Managed opening and closing tasks for register, cash, and floor readiness.
- Trained associates on POS transactions, returns, exchanges, and loyalty enrollments.
- Resolved customer concerns with professional service and product knowledge.
- Monitored merchandise flow, replenishment, and backroom organization for sales support.
- Coordinated visual merchandising changes using Lane Bryant brand presentation standards.
- Supported store leadership with scheduling, coverage, and team communication.
Sales Lead/Key Holder
Fashion Bug
Edwardsville, IL
04.2008 - 08.2010
- Hired as sales associate, promoted to lead sales position and served as key holder.
- Led sales floor coverage and customer service in Fashion Bug apparel store.
- Welcomed customers and assisted with product selection to enhance shopping experience.
- Resolved customer complaints promptly, fostering positive client relationships.
- Trained associates on merchandising, fitting rooms, and daily sales tasks.
- Opened and closed registers, following keyholder cash handling procedures.
- Maintained visual displays using Fashion Bug store standards and seasonal promotions.
Clerk/Customer Service
Hallmark
Arnold, MO
10.2006 - 08.2007
- Greeted customers and explained Hallmark cards, gifts, and seasonal merchandise.
- Processed register transactions and handled cash, card, and gift purchases.
- Prepared gift wrap supplies and supported special occasion sales requests.
- Stocked shelves with Hallmark products and maintained organized display areas.
- Refilled greeting card sections and updated planograms for store presentation.
- Monitored inventory levels and reported missing Hallmark merchandise to supervisors.
Education
Associate in Arts -
Lewis and Clark Community College
Godfrey, IL01-2010
High school or equivalent -
Windsor High School
Imperial, MO05-2006
Skills
- Patient care coordination
- Insurance processing
- Medical Terminology
- Optical expertise
- Organizational Skills
- Computer Skills
- Management Experience
- Customer Service
- Photography
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Patient Care Coordinator
Helfrich Family Eye Care
04.2025 - 10.2026
Optician
Crown Vision Center
01.2021 - 01.2025
Photographer/Sales Associate
Lifetouch National Photography
01.2015 - 11.2020
Bather/Brusher
Petco
04.2014 - 01.2015
Sales Lead/Assistant Manager
Cato Fasions
05.2012 - 02.2014
Sales Lead Manager
Lane Bryant
08.2010 - 05.2012
Sales Lead/Key Holder
Fashion Bug
04.2008 - 08.2010
Clerk/Customer Service
Hallmark
10.2006 - 08.2007
Associate in Arts -
Lewis and Clark Community College
High school or equivalent -
Windsor High School