Chelsea Dooley
Colorado Springs,,Colorado
Summary
Experienced Customer Service Professional skilled in active listening, communication and effective problem resolution. Demonstrated ability to build strong customer relationships and maintain high satisfaction levels. Focused on achieving results that contribute to overall organizational success.
Overview
12
12
years of professional experience
Work History
Sales and Customer Service Professional
Mercedes-Benz
Colorado Springs, CO
07.2024 - Current
- Built sustainable relationships with customers to promote loyalty and retention.
- Answered incoming customer calls about product inquiries, sales questions, and complaints.
- Conducted follow-up calls to confirm satisfaction with products or services received.
- Entered and updated comprehensive customer information in CRM database for accuracy.
Administrative Manager
DynamiSoftware LLC
Colorado Springs, CO
10.2021 - 07.2024
- Assisted in the preparation of reports, presentations and correspondence.
- Developed marketing plans for expanding business operations into new markets.
- Monitored expenses closely to stay within allocated budgets for each project and initiative.
Finance Assistant
Shottenkirk Chevrolet Inc.
Waukee, IA
08.2019 - 08.2020
- Achieved promotion within two months by demonstrating exceptional skills and dedication.
- Delivered administrative support to finance department through efficient document management.
- Facilitated identification and resolution of financial discrepancies and irregularities.
Chiropractic Office Assistant
Champion Family Chiropractic
Urbandale, IA
10.2019 - 02.2020
- Processed insurance claims electronically and followed up on any denied or pending claims.
- Prepared charts for each patient visit, ensuring all pertinent medical records were included in the chart.
- Responded to patients regarding billing questions or other inquiries related to their care plan.
Promotional Brand Ambassador
Iowa Barnstormers
Des Moines, IA
01.2016 - 12.2019
- Developed advertising materials such as posters, commercials, and merchandise.
- Organized and carried out promotional events in the community to increase public exposure of the brand and interact with fans.
- Maintained a professional appearance and demeanor that reflects the brand's image.
Assistant Store Manager
AT&T
Des Moines, IA
11.2017 - 06.2019
- Achieved rapid promotion within one year due to exceptional customer service skills and alignment with company values.
- Managed daily store operations with a focus on customer service, escalations, and marketing initiatives.
- Directed sales team to secure 7th place nationally among 2,577 locations through strategic guidance.
Customer Service Representative
Brighton Collectibles
West Des Moines, IA
08.2013 - 06.2017
- Greeted clients and provided excellent customer service.
- Maintained relationships with existing customers to ensure satisfaction and repeat business.
- Enhanced ability to uncover needs and close sales seamlessly in a single interaction.
Education
Life Insurance License
XCEL
01-2023
Professional Organization
Intl Association of Professionals
01-2021
High School Diploma -
Johnston Senior High School
Johnston, IA2014
Skills
- Customer relations and management
- Conflict resolution
- Effective communication
- Administrative support
- Microsoft Office proficiency
- Effective workflow management
Timeline
Sales and Customer Service Professional
Mercedes-Benz
07.2024 - Current
Administrative Manager
DynamiSoftware LLC
10.2021 - 07.2024
Chiropractic Office Assistant
Champion Family Chiropractic
10.2019 - 02.2020
Finance Assistant
Shottenkirk Chevrolet Inc.
08.2019 - 08.2020
Assistant Store Manager
AT&T
11.2017 - 06.2019
Promotional Brand Ambassador
Iowa Barnstormers
01.2016 - 12.2019
Customer Service Representative
Brighton Collectibles
08.2013 - 06.2017
Life Insurance License
XCEL
Professional Organization
Intl Association of Professionals
High School Diploma -
Johnston Senior High School
Community Service
Kiwanis Miracle League. "Angel in the Outfield" assist handicapped children with new activities.
Junior Achievement Non-Profit. "Volunteer Trainer" teach underprivileged youth new skills.
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