Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chelsea Gonzalez

Cliffside Park,NJ

Summary

Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.

Overview

5
5
years of professional experience

Work History

Front Desk Medical Receptionist

Riverside Medical
11.2019 - 01.2020
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.

COVID-19 Rapid Response Team Member

Riverside Medical
03.2020 - 01.2021
  • Managed critical resources, ensuring that necessary supplies were available for testing and treatment processes.
  • Enhanced public safety by conducting rapid COVID-19 testing and reporting results promptly.
  • Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
  • Provided emotional support to anxious patients awaiting test results, fostering a compassionate environment during an uncertain time.
  • Assessed vitals while adhering to PPE requirements and other restrictions.

Key Holder

Tmobile
02.2022 - Current
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
  • Conducted regular store audits to ensure compliance with company standards and guidelines.
  • Coordinated special events and promotions within the store to drive customer engagement and increase sales opportunities.
  • Trained new team members on store procedures, policies, and sales techniques for consistent performance.
  • Promoted from Sales Associate to Key Holder due to exemplary work ethic and dedication to customer service excellence.

Education

Associate of Science - Nursing

Bergen Community College
Paramus, NJ
09-2028

Skills

  • Customer service
  • Patient care
  • HIPAA compliance
  • Patient charting
  • Certified in CPR/AED
  • Effective communication
  • Adaptability and flexibility
  • Patient registration
  • EMR / EHR

Languages

Spanish
Professional Working

Timeline

Key Holder

Tmobile
02.2022 - Current

COVID-19 Rapid Response Team Member

Riverside Medical
03.2020 - 01.2021

Front Desk Medical Receptionist

Riverside Medical
11.2019 - 01.2020

Associate of Science - Nursing

Bergen Community College

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Chelsea Gonzalez