Chelsea Holmes
Summary
Healthcare Administrator with 3 years of medical/dental experience providing comprehensive support and care. Committed to increasing patient care and satisfaction to maintain relationships with patients for provide quality care. Experienced with fast pace practices with multiple doctors and physicians. Excellent communication and organizational skills. Independent worker who is extremely detail-oriented.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Erickson Pediatric Dentistry And Orthodontics
05.2019 - Current
- Presenting 7-10 treatment plans and up to 5 orthodontic contracts per day
- Scheduling 30-40 appointments each day for 3 doctors
- Taking large quantity payments (from 50$ to 5000$) and setting up autopayments as well as financial arrangements
- Updating medical records and clinical chart notes for a patient data base of approximately 3-4,000 patients
- Sending insurance claims, batching claims, and reviewing posted procedures for 60-80 patients per day, with 1-10 procedures completed per patient
- Completing 10-20 Insurance breakdowns per week, as well as creating the new plans to enter into the Dentrix insurance database
- Advising patients of insurance benefits (including EPO, DPO, PPO, and discount plans) and treatment costs ranging from 10$ to 3000$
- Keeping track of financial figures at the end of each day by reviewing and entering data and payments onto an excel spreadsheet for later references. Creating new ways to track practice growth and development with Microsoft office. Example: created an excel spread sheet to track new patient volume for 2019 vs. 2020, including patient name, the date, how they heard about the practice or referral source, and what specialty they wanted to be seen for
- Posted approximately 40-60 autopayments on the 1st, 5th, 15th, and 20th of each month using and excel sheet and eProcessing, as well as tracking declined or missed payments with chart documentation
Emergency Room Volunteer
Memorial Hospital North
09.2018 - Current
- Oversaw items in patient rooms and replenished low supplies.
- Comforted patients and families in emergency room and brought coffee or other items for support.
- Assisted with taking patients' vitals and weight..
- Worked to improve and enhance patient lives through effective and compassionate care.
- Maintained clean, safe and well-organized patient environment while transporting them to their rooms after being checked in.
- Maintained excellent attendance record, consistently arriving to work on time..
Patient Coordinator
Bright Now Dental
11.2017 - 12.2018
- Scheduling appointments per day for 6 doctors and their assigned specialties (Endodontics, Periodontics, Pedodontics, Orthodontics, Oral Surgery, and General dentistry).
- Presenting treatment plans with a cost range of 10$ to 5000$.
- Verifying insurance eligibility and reviewing insurance benefits with patients when presenting treatment plans.
- Experience with over 20 different insurance companies offering HMO, DMO, PPO, EPO, DPO insurance plans and billing coordination for each.
- Reviewing Invoices, collection payments, as well taking payments and posting them to patient accounts.
- Prepping for general dentistry procedures.
- Taking approximately 80-100 x-rays per day (including bitewings, PA’s, Periapical, Panoramic, and full mouth series) and uploading photos to the patient’s file via Dexis.
- Placing topical anesthetic and prepping anesthetic syringes for application for 5-10 restorative procedures per day.
- Assisting with and completing adult and child prophylaxis.
- Sanitizing 6 operatory rooms and sterilizing instruments after 30-40 procedures per day.
- § Documentation of procedures completed and relevant notes (Periocharting, x-rays, and narratives) into patient’s chart as well as posting out completed codes into patient ledger for claims.
Office Administrator
Another Realm Therapy Massage
06.2016 - 07.2017
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Assisted upper management by coordinating travel plans, coordinating special event and taking meeting minutes.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Scheduling appointments for 10-12 clients per day.
- Presenting treatment plans and finances with clients.
- Printing and sending approximately 10 invoices per day.
- Providing portable care and traveling to handicap clients.
- Experience managing inventory and ordering medical supplies.
- Assisting with tracking use of resources and monthly budgeting.
- Attending community events and marketing.
Education
Bachelor of Science - Health Care Administration
Pima Medical Institute
Tucson, AZ10.2019
Associates of Occupational Studies Degree - Dental Office Administration
IBMC College
Colorado Springs, CO04.2017
Skills
- Database coordination
- Claims Processing
- Organizational skills
- Knowledge of HIPAA and other health care regulations and guidelines
- Excellent communication and organizational skills
- Multitasking ability
- Scheduling
- Patient education
- Proficient in Dentrix, Dolphin, Eaglesoft, and Microsoft Office
- Medical/Dental Terminology
- Payment Collection and Processing
- Insurance Billing Procedures
- Managing Patient Records
- Transcription of medical notes
Timeline
Patient Care Coordinator
Erickson Pediatric Dentistry And Orthodontics
05.2019 - Current
Emergency Room Volunteer
Memorial Hospital North
09.2018 - Current
Patient Coordinator
Bright Now Dental
11.2017 - 12.2018
Office Administrator
Another Realm Therapy Massage
06.2016 - 07.2017
Bachelor of Science - Health Care Administration
Pima Medical Institute
Associates of Occupational Studies Degree - Dental Office Administration
IBMC College
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