Chelsea Madrigal
Keystone Heights,FL
Summary
Experienced with surgical schedule management and patient care coordination. Utilizes strong organizational skills to enhance operational efficiency and patient outcomes. Knowledge of effective communication and meticulous planning in high-pressure environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Surgical Coordinator
Clay Eye Physicians and Surgeons
Fleming Island, FL
02.2025 - Current
- Coordinated surgical schedules, optimizing patient flow and resource allocation.
- Managed pre-operative assessments, ensuring compliance with medical protocols and patient readiness.
- Developed and maintained relationships with surgical teams, enhancing communication and collaboration.
- Implemented process improvements for documentation, increasing accuracy in patient records management.
- Led initiatives to streamline patient intake processes, reducing wait times and improving satisfaction.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Served as a trusted resource for patients and families during emotionally challenging times, providing compassionate support and guidance throughout the surgical journey.
- Contributed to a reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Administrative Clerk
Clay Eye Physicians and Surgeons
10.2022 - 10.2023
- Greeted and checked in an average of 180 patients per day for routine, surgical and post operation procedures with professionalism and courtesy.
- Performed administrative duties such as record keeping, scheduling appointments and filing insurance claims with attention to detail.
- Collected deductible fees from patients during checkout in the form of cash or electronic payment.
- Prepared flow sheets with patient and insurance information for upcoming appointments.
- Deescalated situations with upset/unsatisfied patients by providing alternative options and exceptional customer service in a calm and respectful manner.
- Supported the call center department, as available, by taking inbound phone calls and assisting patients.
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
Emergency Communications Dispatcher
University of North Florida
Jacksonville, FL
01.2012 - 01.2014
- Transcribed all audio that came in from emergency and non-emergency calls.
- Ensured accuracy of all documentation by using attentive listening skills.
- Maintained high levels of confidentiality and security of sensitive data.
- Perfected time-management skills and prioritization to meet deadlines and produce quality work.
- Used multitasking skills to take calls from distressed callers and dispatch appropriate personnel.
- Responsible for transitioning data from paper to National Crime Information Center database.
- Maintained a historically accurate record of all emergency calls and pertaining data.
- Managed emergency calls, prioritizing responses based on urgency and resource availability.
Emergency Communications Dispatcher
Clay County Sheriff’s Office
Green Cove, FL
01.2007 - 01.2009
- Collected caller information, reported problematic situations, and input information into computer aided dispatch system with minimal to no errors on a daily basis.
- Responsible for accurately updating information on National Crime Information Center database.
- Kept precise and accurate emergency call logs and call for service entries.
- Transcribed all audio that came in from emergency and non-emergency calls.
- Used advanced and attentive listening skills to ensure that all information is documented accurately.
- Maintained high levels of confidentiality and security of sensitive data.
- Maintained multi-phone lines with high call volume.
Education
High School Diploma -
American Heritage Academy
Orange Park, FL05-2003
Skills
- Strong communication skills
- Professionalism and confidentiality
- Patient coordination
- Medical office experience
- Data entry efficiency
- Resourcefulness and initiative
- Postoperative follow-up
- Surgical procedures
- Motivational skills
- Stress management techniques
- Medical terminology proficiency
- Data entry proficiency
- Schedule coordination
- Following up with patients
- HIPAA compliance
- Maintaining confidentiality
- Updating charts
- Educating patients
- EHR systems expertise
- Calendar management
- Time management
Certification
- AHA CPR Certification for Healthcare Provider – Completed 2022
- Certified Nursing Assistant Course (Acumen) – Completed 2022
Timeline
Surgical Coordinator
Clay Eye Physicians and Surgeons
02.2025 - Current
Administrative Clerk
Clay Eye Physicians and Surgeons
10.2022 - 10.2023
Emergency Communications Dispatcher
University of North Florida
01.2012 - 01.2014
Emergency Communications Dispatcher
Clay County Sheriff’s Office
01.2007 - 01.2009
High School Diploma -
American Heritage Academy