Summary
Overview
Work History
Education
Timeline
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Chelsee Stepp

Granville,OH

Summary

Forward-thinking Vice President of Operations dedicated to continuous business improvement, with a focus on enhancing revenue and streamlining business operations. Diligent in driving profit maximization through multifaceted business approaches. Skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in consistently exceeding targets with a results-driven approach.

Overview

9
9
years of professional experience

Work History

Vice President of Sales

Ohio Heating
02.2023 - Current
  • Increased sales revenue by developing and implementing innovative sales strategies.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Secured key accounts with targeted presentations, strengthening brand reputation amongst industry leaders.
  • Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
  • Spearheaded expansion into new territories, establishing a strong presence in untapped markets.
  • Enhanced customer satisfaction through fostering strong relationships and providing exceptional service.

Vice President of Operations

PHX Mechanical-Columbus, OH
12.2021 - 02.2023
  • Restructured sales force to better align with market segments, resulting in more focused and effective customer engagement strategies.
  • Maintained open communication channels with clients throughout project lifecycles to ensure transparency in work progressions.
  • Negotiated high-value contracts with major customers, securing long-term revenue streams for the company.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Identified new opportunities for revenue growth and expansion by analyzing industry trends and competitor activity.
  • Set ambitious sales targets for the team, fostering a competitive environment that encouraged high performance among team members.

Director Strategic Business Development

AIRFORCE ONE (Service Division)
07.2018 - 12.2021
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.

Operations Manager

Debra Kuempel (Service Division)
08.2015 - 07.2018
  • Community relations
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at skilling the workforce to meet dynamic industry demands.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Education

Hondros College

Bachelors in SALES & MARKETING -

University of Phoenix
01.2006

Timeline

Vice President of Sales

Ohio Heating
02.2023 - Current

Vice President of Operations

PHX Mechanical-Columbus, OH
12.2021 - 02.2023

Director Strategic Business Development

AIRFORCE ONE (Service Division)
07.2018 - 12.2021

Operations Manager

Debra Kuempel (Service Division)
08.2015 - 07.2018

Hondros College

Bachelors in SALES & MARKETING -

University of Phoenix

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Chelsee Stepp