Chelsie Polier
Manager
Tampa,FL
Summary
Dynamic professional with strong customer service skills. Proven ability to enhance guest satisfaction and streamline operations, contributing to efficient team performance.
Results-driven operations manager experienced in optimizing workflows and training staff to deliver exceptional service. Known for implementing inventory management systems that enhance efficiency and reduce waste.
Detail-oriented individual with a versatile background in food service and promotions. Skilled in multitasking and time management, dedicated to fostering teamwork and improving guest experiences.
Overview
18
18
years of professional experience
3
3
Certification
Work History
Crew Member
Raising Cane's Restaurants
04.2026 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in food preparation and ensured adherence to safety standards in all processes.
- Operated kitchen equipment efficiently while maintaining cleanliness and organization.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
Brand Ambassador
Shiftworks
05.2025 - Current
- Engaged customers by delivering product information and brand messaging.
- Assisted in organizing promotional events to enhance brand visibility.
- Collaborated with team members to execute marketing strategies effectively.
- Utilized social media platforms to increase brand awareness and customer interaction.
Operations Manager
First Watch Daytime Cafe
06.2023 - 01.2026
- Streamlined daily operations, enhancing team productivity and service quality.
- Implemented inventory management techniques to optimize stock levels and reduce waste.
- Trained and mentored staff on best practices for customer service and operational efficiency.
- Developed and enforced standard operating procedures to ensure compliance with health regulations.
- Coordinated staff schedules to ensure adequate coverage during peak dining hours.
- Led initiatives to improve guest satisfaction scores through enhanced service training programs.
- Managed vendor relationships to secure favorable terms and maintain high-quality supply chains.
- Analyzed operational performance metrics to identify areas for process improvement and cost savings.
Assistant Manager
Mellow Mushroom Pizza Bakers
01.2022 - 06.2023
- Led daily operations, ensuring adherence to quality standards and customer service excellence.
- Trained and mentored staff on operational procedures and best practices for efficiency.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Monitored financial performance, analyzing sales trends to inform strategic decisions.
- Fostered positive team culture through effective communication and conflict resolution strategies.
Bartender
Mellow Mushroom Pizza Bakers
01.2021 - 06.2022
- Delivered exceptional customer service by effectively managing drink orders and ensuring timely service.
- Trained new staff on beverage preparation techniques and customer interaction protocols.
- Maintained a clean and organized bar area, adhering to health and safety regulations.
- Developed creative cocktail recipes, enhancing menu offerings and customer experiences.
Education
Certified Realtor - Real-Estate
Tampa School Of Real-Estate
Tampa, FL01-2016
Master Cosmetology License - Cosmetology
Paul Mitchell The School
Louisville, KY04-2011
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
Accomplishments
- Supervised team of 30 staff members
- Member of the Greater Tampa Bay Realtors
- Passed Health inspections with 96% over the last 7 years
- Certified safe food handler and responsible vendor through the state of Florida
- Increased Osat (Customer service scores) by over 70% within 3 months.
Affiliations
Greater Tampa Bay Realtor
Certification
Food Safety Manager Certificate through the state of Florida
Responsible alcohol vendor certificate through the state of Florida
Languages
Spanish
Limited Working
English
Full Professional
Interests
- Gardening
- Community Cleanup
- DIY and Home Improvement
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Dancing
- I like working with my hands and fixing things
- Astrology
- Participating in cooking contests and challenges to showcase culinary skills and creativity
Timeline
Crew Member
Raising Cane's Restaurants
04.2026 - Current
Brand Ambassador
Shiftworks
05.2025 - Current
Operations Manager
First Watch Daytime Cafe
06.2023 - 01.2026
Assistant Manager
Mellow Mushroom Pizza Bakers
01.2022 - 06.2023
Bartender
Mellow Mushroom Pizza Bakers
01.2021 - 06.2022
Certified Realtor - Real-Estate
Tampa School Of Real-Estate
Master Cosmetology License - Cosmetology
Paul Mitchell The School