Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Websites
References
Timeline
Generic

Chena Brodie

New Haven,CT

Summary

Dynamic healthcare professional and Medical student with extensive experience at Griffin Healthcare, excelling in patient care and relations. Proven expertise in electronic health records management and data entry accuracy, ensuring seamless surgery scheduling and optimal patient flow. Recognized for exceptional customer service and effective problem-solving strategies, enhancing patient experiences and operational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Surgery Scheduler

Griffin Healthcare
Guilford, CT
04.2025 - Current
  • Communicated with ancillary departments on the patient's behalf during the entire pre-operative process.
  • Performed data entry into various computer systems (Athena) related to surgery scheduling.
  • Ensured that all required documents were obtained before scheduled procedures.
  • Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
  • Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
  • Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
  • Conducted follow-up calls with patients after their procedure was completed.

Patient Coordinator

Ivy Rehab
Guilford, CT
11.2024 - 03.2025
  • Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
  • Facilitated communication between patients, families, and healthcare providers, preparing for physical therapy.
  • Ensured all paperwork related to patient care was completed accurately and promptly.
  • Compiled reports summarizing activities, such as the number of new or returning patients seen daily.
  • Managed medical records by filing documents into appropriate folders according to established protocols.
  • Resolved issues arising from incorrect coding or denied claims due to alack of pre-authorization.

Unit Clerk

Westchester County Medical Center
Valhalla, NY
12.2023 - 12.2024
  • Checked-in patients, upon arrival at the facility, collected copays and verified insurance cards.
  • Scheduled appointments for patients and coordinated transportation services when necessary.
  • Compiled daily reports from various departments within the hospital.
  • Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
  • Performed data entry into an electronic health record system. (Epic, Patient Portal, MedHealth)
  • Answered inquiries regarding policies, procedures, and services offered by the hospital or clinic setting.

Newborn Hearing Screener

Nyu Langone
Brooklyn, New York
03.2022 - 09.2024
  • Provided feedback to hospital administrators concerning any issues encountered while performing newborn hearing screens.
  • Collaborated with other healthcare professionals to ensure that infants receive appropriate interventions when needed.
  • Ensured compliance with state laws governing newborn hearing screenings.
  • Created detailed reports summarizing data collected from newborn hearing screenings.
  • Facilitated communication between physicians, audiologists, speech therapists, and other healthcare providers involved in a child's care plan.

Education

Bachelor of Science - BSN-RN of Nursing

Arizona College of Nursing
East Hartford, CT
08-2027

Associate of Science - Health Administration

State University of New York College of Technology
Canton, NY
05-2022

Skills

  • Patient care and relations
  • Electronic health records management
  • Health insurance verification
  • Medical terminology proficiency
  • Customer service excellence
  • Data entry accuracy
  • Problem-solving strategies
  • EHR systems expertise
  • Calendar and schedule coordination

Accomplishments

  • Deans List Honor Student

Affiliations

  • Pledged for Sigma Omega Epsilon Fall'19

Certification

  • Certified Phlebotomist New York State

References

References available upon request.

Timeline

Surgery Scheduler

Griffin Healthcare
04.2025 - Current

Patient Coordinator

Ivy Rehab
11.2024 - 03.2025

Unit Clerk

Westchester County Medical Center
12.2023 - 12.2024

Newborn Hearing Screener

Nyu Langone
03.2022 - 09.2024

Bachelor of Science - BSN-RN of Nursing

Arizona College of Nursing

Associate of Science - Health Administration

State University of New York College of Technology

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