Chengyim Xiong

Crew Member

Mcdonalds

12.2022 - 03.2024

Worked front counter, drive-thru and other areas.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Worked well with teammates and accepted coaching from management team.
Collaborated with team members to complete orders.
Improved customer satisfaction by providing friendly and efficient service at the register.
Cleaned and maintained all areas of restaurant to promote clean image.
Provided excellent customer service by greeting customers and meeting quality expectations.
Kept food preparation area, equipment, and utensils clean and sanitary.
Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Promoted a positive work environment through effective communication and teamwork among staff members.
Assisted other team members to achieve goals.
Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Completed milkshakes and ice cream desserts for customers.
Brewed coffee and tea and changed out drink station syrups.
Documented customer orders and conveyed special requests to kitchen staff.
Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Trained new team members on procedures, customer service, and sales techniques.
Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Became familiar with products to answer questions and make suggestions.
Addressed guest needs, questions, or concerns to create optimum experience onboard.
Operated cash register to ring up final bill and process various forms of payment.
Prepared products following restaurant, health, and safety standards and procedures.
Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Stocked shelves to organize aisles in assigned department.
Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Contributed to increased sales by upselling menu items and promoting special offers.
Escalated problems or complaints to relevant supervisor or manager for resolution.
Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
Accurately operated cash register to process customer payments.
Kept kitchen, counter and dining areas cleaned and sanitized.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Replenished serving stations with fresh food and cleaned up spills.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Took orders, prepared meals, and collected payments.

Summary

Overview

Work History

Crew Member

Education

High School Diploma -

Skills

Languages

Timeline

Crew Member

High School Diploma -

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