CHERIE DURAND
Winter Springs
Summary
Professional in operations management with proven track record of driving efficiency and productivity. Known for fostering team collaboration and adapting to evolving business needs. Skilled in strategic planning, process optimization, and resource management to deliver impactful results. Respected for reliability and results-focused approach. Bilingual in English and Spanish with strong organizational and leadership skills.
Overview
1
1
Certification
Work History
Human Resources Manager
Fito's HVAC Residential Services, LLC
Iselin, NJ
2021 - 2026
- Directed all HR operations for a growing HVAC company, supporting office and field personnel.
- Managed recruitment, onboarding, employee relations, performance management, and workforce development.
- Administered payroll support, benefits, workers' compensation, leave programs, and HR compliance.
- Maintained OSHA, licensing, and certification records for technicians and field staff.
- Developed HR policies and procedures to improve employee engagement and operational efficiency.
- Coordinated safety training, drug testing, and regulatory compliance initiatives.
- Served as a trusted advisor to management on employee relations, staffing, and organizational matters.
- Supported a bilingual workforce by providing communication and HR support in both English and Spanish.
Human Resources Manager
Verdejo AC Services, Inc.
Altamonte Springs, FL
2018 - 2021
- Oversaw recruitment, interviewing, hiring, and onboarding processes.
- Administered employee benefits, leave programs, workers' compensation, and open enrollment.
- Ensured compliance with federal, state, and local employment laws and regulations.
- Developed, implemented, and maintained HR policies and procedures.
- Managed employee relations issues, conflict resolution, disciplinary actions, and investigations.
- Processed payroll and maintained accurate employee records through HRIS systems.
- Coordinated performance evaluations, training programs, and professional development initiatives.
- Supported workforce planning, succession planning, and employee retention strategies.
- Generated HR reports and analyzed workforce metrics to support business decisions.
- Served as a trusted advisor to management on employee relations and organizational matters.
- Facilitated employee engagement programs and promoted a positive workplace culture.
- Managed compliance documentation, audits, safety programs, and workplace investigations.
Residential Property Manager
Fortune Realty, LLC
Sanford, FL
2017 - 2020
- Managed day-to-day property operations for residential and commercial properties.
- Coordinated property maintenance, repairs, inspections, and vendor services.
- Oversaw tenant relations, including lease administration, renewals, move-ins, move-outs, and conflict resolution.
- Collected rent payments, monitored delinquent accounts, and enforced lease agreements.
- Prepared and managed operating budgets, expense tracking, and financial reports.
- Conducted property inspections to ensure compliance with safety, housing, and local regulations.
- Negotiated vendor contracts and monitored service quality and costs.
- Marketed available units, conducted property tours, and processed rental applications.
- Maintained accurate tenant files, lease documentation, and property records.
- Responded promptly to tenant inquiries, maintenance requests, and emergencies.
- Coordinated capital improvement projects and property enhancements.
- Utilized property management software such as Yardi, TenantCloud, AppFolio, or similar systems.
Junior Mortgage Underwriter/Loan Processor
Loanwise Financial, LLC
Maitland, FL
2016 - 2017
- Reviewed mortgage loan files for completeness, accuracy, and compliance.
- Evaluated borrower credit reports, income documentation, employment history, assets, and liabilities.
- Assessed risk factors and made preliminary underwriting decisions based on established guidelines.
- Verified compliance with FHA, VA, USDA, Conventional, and investor loan requirements.
- Issued loan conditions and communicated documentation requirements to processors and loan officers.
- Calculated debt-to-income (DTI) ratios, loan-to-value (LTV) ratios, and borrower qualification metrics.
- Reviewed appraisals, title reports, and other collateral documentation.
- Ensured compliance with federal, state, and investor regulations, including TRID and RESPA requirements.
- Worked closely with processors, loan officers, and closing teams to facilitate timely loan approvals.
- Maintained detailed records and documented underwriting decisions within the loan origination system.
- Assisted senior underwriters with complex loan scenarios and escalated exceptions when necessary.
Senior Loan Processor
Security National Mortgage Comp
Lake Mary, FL
2014 - 2017
- Processed and managed residential mortgage loan files from application to funding.
- Reviewed and verified borrower income, employment, assets, credit, and liabilities.
- Ensured loan files met FHA, VA, USDA, Conventional, Jumbo, HELOC, and investor guidelines.
- Ordered and reviewed appraisals, title commitments, flood certifications, and verifications of employment.
- Prepared complete loan packages for underwriting review and promptly cleared underwriting conditions.
- Communicated regularly with borrowers, loan officers, realtors, title companies, and underwriters to ensure timely closings.
- Maintained compliance with TRID, RESPA, federal lending regulations, and company policies.
- Monitored loan pipeline deadlines and proactively resolved issues that could delay closing.
- Trained and mentored junior processors and loan assistants.
- Assisted management with pipeline reporting, quality control reviews, and process improvements.
- Ensured exceptional customer service throughout the mortgage process.
Education
Bachelor of Arts - Business Administration And Management
Universidad Sagrado Corazon
San Juan, Puerto Rico1996
Skills
- Human Resources Management
- Recruitment, Onboarding & Employee Relations
- Mortgage Loan Processing
- Residential Mortgage Underwriting
- FHA, VA, USDA, Conventional & HELOC Loans
- Credit, Income & Asset Analysis
- Loan Documentation & Quality Control
- TRID, RESPA & Regulatory Compliance
- Property Management & Lease Administration
- Team Leadership & Staff Development
- Customer Service & Relationship Management
- Microsoft Office, Encompass, DU, LPA, Calyx Point, Yardi, TenantCloud, ADP & UKG
Certification
EPA Universal HVAC Certification
Languages
Bilingual (English, Spanish)
Timeline
Human Resources Manager
Fito's HVAC Residential Services, LLC
2021 - 2026
Human Resources Manager
Verdejo AC Services, Inc.
2018 - 2021
Residential Property Manager
Fortune Realty, LLC
2017 - 2020
Junior Mortgage Underwriter/Loan Processor
Loanwise Financial, LLC
2016 - 2017
Senior Loan Processor
Security National Mortgage Comp
2014 - 2017
Bachelor of Arts - Business Administration And Management
Universidad Sagrado Corazon