Cherie Laster
Las Vegas,NV
Summary
Driven Patient Care Coordinator adept at scheduling appropriate medical appointment in the correct time slot. Motivated and knowledgeable of verifying patients eligibility of benefits. Knowledge of insurance procedures for authorizations and referrals.
Overview
15
15
years of professional experience
Work History
Patient Care Coordinator
West Dermatology
Las Vegas, NV
06.2021 - Current
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Encouraged patients to schedule appointments for medical and cosmetic procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Sent and handled electronic requests for new medications and medication refills.
- Verified patients eligibility of benefits.
PBX Operator
Bally’s hotel & Casino
Las Vegas, Nevada
11.2006 - 06.2021
- Trained and mentored new PBX operations employees.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Operated switchboard and routed incoming calls to appropriate departments.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Provided relay service for hearing-impaired users.
- Maintained up-to-date knowledge of emergency call procedures.
- Answered calls on 2nd ring and engaged customers with friendly, professional demeanor.
Education
No Degree - Applied Behavioral Science
University of Arizona Global Campus
San Diego, CANo Degree - Medical Administrative/Clerical
Riverside Community College
Riverside, CA05.1996
No Degree - Medical Assistant Front Office
Regional Occupational Program
Riverside, CA06.1989
High School Diploma -
John W. North High School
Riverside, CA06.1987
Skills
- Registration and Scheduling
- Patient Needs Assessment and Referral
- Explaining Policy and Procedures
- Microsoft Office
- Patient Confidentiality and Data Security
- Helpful and Service-Oriented
- Verbal and Written Communication
- Documenting and Recording Information
Additional Information
- Accuracy in setting appointments using NextGen, Phreesia and using Electronic Med Mod to refill patients prescriptions. Knowledgeable of setting up physicians scheduling templates.
Timeline
Patient Care Coordinator
West Dermatology
06.2021 - Current
PBX Operator
Bally’s hotel & Casino
11.2006 - 06.2021
No Degree - Applied Behavioral Science
University of Arizona Global Campus
No Degree - Medical Administrative/Clerical
Riverside Community College
No Degree - Medical Assistant Front Office
Regional Occupational Program
High School Diploma -
John W. North High School
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