Cheryl Butler
Customer Service Representative
Linden,NJ
Summary
Customer Service Representative, with 25 years of dedicated Call Center customer service experience. Skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
Mallinckrodt Pharmaceuticals
04.2006 - 09.2020
- Answered calls from accounts for scheduled order placements and after hours emergency deliveries.
- Communicated directly with new and existing customers or clients on a regular basis by phone to provide information and to establish the best service possible.
- Provided assistance in application of product or services by answering all questions regarding services provided and follow up calls from sales representatives and Technical support Specialist for further investigation.
- Partnered with 3rd parties to ensure logistics, shipping and returns meet customer expectations.
- Responsible for general administrative office duties i.e. filing, faxing, sending packages via 3rd party.
- Triaged events for FDA requirements.
- Maintained company records for regulatory compliance
- Provided White Glove Critical Care Service to establish Hospital and Cancer Centers
Education
High School Diploma -
Linden High School
Linden, NJSkills
- Efficient and Detail-Oriented
- Effective Written and Verbal Communication
- Microsoft Office
- SAP
- Customer Service and Assistance
- Inbound and Outbound Calling
- Document and Records Management
- Customer Information Databases
Timeline
Customer Service Specialist
Mallinckrodt Pharmaceuticals
04.2006 - 09.2020
High School Diploma -
Linden High School
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