CHERYL JOYLES
Orlando,FL
Summary
Client advocacy skills and knowledge of community resources. Offering over 20 years of successful performance in social work roles. Recognized for compassionate demeanor and excellent social perceptiveness. Experienced in interfacing with community liaisons and coordinating physical and mental health care of clients.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Case Manager
HASA/ NY CITY HUMAN RESOURCE ADMINISTRATION
Brooklyn, NY
10.2012 - 10.2020
- Provided intensive case management to HIV/AIDS clientele
- Assisted clients with SNAP applications and referred clients to appropriate housing including emergency and scattered site residences; SNAP
- Collaborated with other community services including hospital staff and physicians
- Formulated, evaluated, and monitored clients by reviewing medical documentation, and other sources of data to determine appropriateness of Client’s service plan
Case Manager
CASA/ NY CITY HUMAN RESOURCE ADMINISTRATION
Brooklyn, NY
09.2009 - 10.2012
- Assessed elderly and disabled individuals for continued home care service
- Conducted home visits to ensure that a safe plan of care was being implemented and clients' living environment was appropriate for Home Care
- Collaborated with clients' family members, physicians, nurses, social workers, rehabilitation facilities and agency vendors in ensuring client received optimum care
- Participated in case conferences and intervened in disputes between client and agency vendor
Case Worker
NYC Administration For Children's Services
New York, NY
07.2001 - 08.2008
- Researched and resolved payment and fraud issues pertaining to childcare vouchers
- Modified and processed child enrollments for Public Assistance cases, including fair hearing cases
- Trouble shoot PA cases and verified client eligibility
- Interacted with various city agencies, clients and child care centers
Student Intern
Community for Independent Living
Brooklyn, NY
09.2010 - 08.2011
- Conducted individual and group counseling sessions with individuals suffering from mental illness; some of whom were unable to live on their own
- Facilitated job search workshops and assisted with medication distribution
- Assisted clients with their ADL's in addition to teaching them Life skills needed to transition into Independent Living.
Student Intern
Center For Appellate Litigation
09.2008 - 05.2009
- Assessed and counseled formerly incarcerated individuals
- Created and Implemented plans for successful client re-entry
- Researched and referred clients to various resources such as housing, employment, medical and other re-entry organizations
- Advocated for client and coordinated with legal counsel, parole officers, and various prison officials in reference to service issues for client
Education
Master of Social Work - Social Work
Touro College
New York, NYBBA - International Marketing
Baruch College of The City University of New York
New York, NYSkills
- Microsoft Word, Outlook and Excel
- WMS, HASA WEB
- Case planning & management
- Life Skill Counseling
- Client Advocacy
- Client Needs Assessment & Response
- Active Listening
- Detail Directed Problem Solver
- Dispute Mediation
Certification
LMSW
2017 License number; 100291
State Of New York
Timeline
Case Manager
HASA/ NY CITY HUMAN RESOURCE ADMINISTRATION
10.2012 - 10.2020
Student Intern
Community for Independent Living
09.2010 - 08.2011
Case Manager
CASA/ NY CITY HUMAN RESOURCE ADMINISTRATION
09.2009 - 10.2012
Student Intern
Center For Appellate Litigation
09.2008 - 05.2009
Case Worker
NYC Administration For Children's Services
07.2001 - 08.2008
Master of Social Work - Social Work
Touro College
BBA - International Marketing
Baruch College of The City University of New York
LMSW
2017 License number; 100291
State Of New York
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