CHERYL PATTERSON
Albuquerque,NM
Summary
Dedicated Customer Service Professional experienced in delivering positive and memorable experiences for clients. Collaborated effectively in volunteer settings to achieve common goals while providing clerical support and managing documentation. Demonstrated strong work ethic, adaptability, and exceptional interpersonal skills, thriving in both independent and team-oriented environments.
Overview
27
27
years of professional experience
Work History
Community Liaison
1st Care of New Mexico
Albuquerque, NM
03.2025 - Current
- Developed outreach programs to enhance community engagement in wellness initiatives.
- Organized health education workshops for diverse populations.
- Facilitated communication between community members and healthcare providers.
- Responded to inquiries from residents regarding service availability or program information.
- Collaborated with other departments to ensure effective implementation of initiatives.
Pharmacy Technician
Walgreens
10.2023 - 02.2025
- Administered medication dispensing processes ensuring accuracy and strict adherence to safety protocols to enhance patient safety
- Performed insurance verification to confirm coverage and streamline patient interactions for improved service delivery
- Performed insurance verification to ensure coverage and facilitate seamless patient interactions
- Delivered exceptional customer service by addressing patient inquiries and resolving concerns to foster patient satisfaction
Retail sales specialist
Firestone
04.2021 - 11.2023
- Gained extensive product knowledge to clearly communicate features and benefits to customers
- Applied effective sales techniques to boost client engagement and increase revenue
- Executed visual merchandising strategies to create appealing product displays that attracted customer interest
- Developed visual merchandising strategies to create attractive product displays that drew customer interest
- Managed payment processing efficiently to ensure accurate and timely transactions for customers
3rd key
Clairs
01.2004 - 11.2007
- Managed cash handling procedures, ensuring accuracy and security during transactions
- Created visually appealing merchandising displays that attracted customers and boosted sales performance
- Delivered customer service by addressing inquiries and resolving issues, enhancing customer satisfaction
- Created merchandising displays that attracted customers and increased sales performance
- Managed cash handling procedures to ensure accuracy and security in all transactions
Cashier Associate
Safeway
09.1999 - 01.2004
- Facilitated sales transactions by accurately processing customer purchases and managing inventory levels, contributing to smooth operations
- Executed cash handling procedures to maintain financial accountability and minimize discrepancies, ensuring trust in financial transactions
- Streamlined checkout operations to improve the overall efficiency of the shopping experience for customers
- Delivered exceptional customer service by addressing inquiries and resolving issues in a timely manner
- Streamlined checkout operations to enhance shopping experience for customers, resulting in quicker service
Education
Associate's Degree -
Intellitec College
AlbuquerqueSkills
- Community Outreach
- Analytical thinking
- Problem solving
- Time management
- Leadership skills
- Customer Service
Personal Information
Driving License: Good Driving Record
Timeline
Community Liaison
1st Care of New Mexico
03.2025 - Current
Pharmacy Technician
Walgreens
10.2023 - 02.2025
Retail sales specialist
Firestone
04.2021 - 11.2023
3rd key
Clairs
01.2004 - 11.2007
Cashier Associate
Safeway
09.1999 - 01.2004
Associate's Degree -
Intellitec College