CHESLY FONSECA
West Palm Beach
Summary
Organized and currently working as a medical receptionist, my goal is to provide the utmost discretion, confidentiality, and compassion during all patient information, along with a competent, efficient approach to administrative tasks. Committed to providing excellent customer service and maintaining accurate records for a successful healthcare environment. And most important, always keep patients happy and make them feel satisfied.
Overview
5
5
years of professional experience
Work History
Front Desk Medical Receptionist
Jupiter Family Healthcare
2024.04 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Completed patient referrals to other medical specialists.
- Printed prescription requests and queries in compliance with practice protocol.
Front Desk Medical Receptionist
FLORIDA GYNECOLOGIC ONCOLOGY & ROBOTIC SURGERY
2023.08 - 2024.04
- Organized and updated files 4k+ patients per HIPAA policies and clinic standards
- Supervised scheduling of 40+ patients per day according to patient preferences and physician availabilities
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Answered phone calls. in a professional and friendly manner while supplying the required information
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
HOSTESS/FOOD RUNNER/GELATERIA
Wyndham Hotel And Resort
2019.08 - 2023.08
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Answered phone calls to take orders, give information and document reservations.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns
- Served and scooped ice cream, following sizing specifications
- Completed end-of-day duties by balancing payments and receipts in cash register
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Deerfield Beach High School
Deerfield Beach, FL06.2022
Skills
- Customer service
- Payment Collection
- Microsoft Office
- E-Clinical Works
- Patient Referral
- Data Entry
- Letter preparation
- Electronic Medical Records
- Reminder calls
- Appointment Scheduling
- Front Desk Operations
- Multi-tasking
- Positive and friendly personality
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Desk Medical Receptionist
Jupiter Family Healthcare
2024.04 - Current
Front Desk Medical Receptionist
FLORIDA GYNECOLOGIC ONCOLOGY & ROBOTIC SURGERY
2023.08 - 2024.04
HOSTESS/FOOD RUNNER/GELATERIA
Wyndham Hotel And Resort
2019.08 - 2023.08
High School Diploma -
Deerfield Beach High School
Similar Profiles
Rosalyn GolowenskiRosalyn Golowenski
Admissions Director at Jupiter Rehabilitation And HealthcareAdmissions Director at Jupiter Rehabilitation And Healthcare
LIVIA LL GRAVES, RNLIVIA LL GRAVES, RN
Acute Dialysis RN at Jupiter Medical Center Trhough ARC.-Jupiter, FLAcute Dialysis RN at Jupiter Medical Center Trhough ARC.-Jupiter, FL
Wendy PierceWendy Pierce
Patient Service Representative at Optum Family Healthcare- DalevillePatient Service Representative at Optum Family Healthcare- Daleville