Cheyanne McGuirk
Ashland,NH
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Tax Preparer
Jackson Hewitt
Belmont, NH
11.2023 - Current
- I work with clients to ensure they get their income tax prepared. I am also studying to be an enrolled agent (not through JH) so I can succeed in every way possible. With Jackson Hewitt, I have helped over 50 customers within the first month I have worked here and all have been satisfied. I have moved up from Tax Preparer 1 to Tax Preparer 3 within two months of working here due to experience and fast learning.
- Prepared and filed federal and state tax returns for individual clients, ensuring compliance with regulations.
- Reviewed financial documents to identify deductions and credits, maximizing client refunds.
- Mentored junior preparers on best practices in tax filing and customer service techniques.
- Resolved client inquiries regarding tax liabilities, audits, and refund status with precision and clarity.
- Utilized tax software systems to accurately enter data, track changes, and maintain confidentiality of sensitive information.
- Developed training materials for new staff to streamline onboarding processes within the tax preparation team.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Maintained compliance by adhering to current tax laws and regulations.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Educated clients on tax planning strategies, helping them save money in future years.
Sales Associate
Aubuchon Hardware
Moultonborough, NH
04.2025 - 01.2026
- Provided exceptional customer service, ensuring a positive shopping experience for all customers.
- Assisted in inventory management, maintaining accurate stock levels and product displays.
- Trained new sales associates on store policies, procedures, and customer engagement techniques.
- Collaborated with team members to achieve sales goals and improve store performance.
- Resolved customer inquiries and complaints effectively, fostering loyalty and repeat business.
- Implemented promotional displays to enhance product visibility and drive customer interest.
- Developed strong product knowledge to provide informed recommendations to customers on various items.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Baker
EM Heath Supermarket
Center Harbor, NH
04.2024 - 09.2024
- I bake goods for the super market. I help customers out with whatever they need as well. We take about 5 requests a week and fulfill them to their expectations.
- Complied with health and safety codes to protect staff and customers.
- Developed new recipes to enhance product offerings and customer satisfaction.
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Store Manager
Spirit Halloween
Tilton, NH
08.2022 - 11.2023
- Managed all aspects of running store
- Hired and trained 15 employees
- Handled all associates', team members', staff members' and employees' scheduling
- Motivated entire team
- Handled product placement, display, and visual merchandising standards
- Performed daily, nightly and shift drawer counts
- Assigned associates promotions
- Led store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance customer service and operational efficiency.
Sales Associate
Tractor Supply Company
Tilton, NH
07.2021 - 06.2022
- Greeted customers in a friendly manner
- Assisted an average of 300 customers per day
- Answered customer questions
- Communicated with customers over the phone
- Responsible for resolving all customer complaints
- Processed customer transactions
- Handled returns and exchanges
- Maximized sales transactions
- Restocked merchandise
- Organized new merchandise
- Responsible for general cleaning
- Helped ensure customer satisfaction
- Trained new employees
- Ensured positive work space
Sales Associate
Advance Auto Parts
Laconia, NH
02.2021 - 03.2021
- Responsible for retail sales
- Performed onsite, in-store retail sales
- Provided exceptional customer service
- Stocked shelves
Front End Cashier
Lowes
Tilton, NH
01.2020 - 03.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided tailored recommendations.
- Maintained accurate cash drawer balance throughout shifts.
- Ensured compliance with company policies and procedures during transactions.
- Trained new cashiers on operational processes and customer service standards.
- Implemented strategies to enhance checkout speed and improve customer satisfaction.
- Collaborated with team members to optimize store layout for better accessibility.
- Resolved customer complaints promptly, fostering positive shopping experiences.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
Brand Associate
Old Navy
Tilton, NH
02.2019 - 06.2019
- Developed and executed promotional strategies to enhance brand visibility and customer engagement.
- Led initiatives to optimize visual merchandising, resulting in improved customer experience and increased foot traffic.
- Coordinated community outreach events, strengthening brand presence and local customer relationships.
- Monitored competitor activities to adapt marketing strategies, maintaining competitive edge in the retail market.
- Managed inventory levels efficiently, reducing waste and ensuring a consistent supply of high-demand products.
Coffee Maker
Dunkin' Donuts
Tilton, NH
11.2018 - 02.2019
- Operated espresso machines and brewing equipment to ensure consistent beverage quality.
- Maintained cleanliness of workstations and adhered to health and safety regulations.
- Monitored inventory levels, restocked supplies, and minimized waste effectively.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
- Developed daily specials and promoted seasonal beverages to enhance sales opportunities.
- Collaborated with team members to streamline operations during peak hours for efficiency.
- Conducted regular equipment maintenance checks, reducing downtime due to malfunctions or repairs.
Sandwich Artist
Subway
Tilton, NH
06.2018 - 11.2018
- Made sandwiches and was very smooth working. Worked hard and very motivated to do whatever the customer or anyone asked
- Crafted sandwiches to customer specifications, ensuring quality and freshness.
- Maintained cleanliness and organization of workstations, adhering to health regulations.
- Assisted in training new staff on sandwich preparation techniques and customer service standards.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Provided exceptional customer service, resolving inquiries and ensuring satisfaction.
- Implemented inventory management practices, reducing waste through careful monitoring of supplies.
Education
High school or equivalent -
Winnisquam Regional High School
Tilton, NH06-2020
Bachelor of Science - Marine Biology
Unity Environmental University
New Gloucester, ME06-2030
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving
- Relationship building
- Cleaning and organization
- Reliability and punctuality
None
Authorized to work in the US for any employer
Timeline
Sales Associate
Aubuchon Hardware
04.2025 - 01.2026
Baker
EM Heath Supermarket
04.2024 - 09.2024
Tax Preparer
Jackson Hewitt
11.2023 - Current
Store Manager
Spirit Halloween
08.2022 - 11.2023
Sales Associate
Tractor Supply Company
07.2021 - 06.2022
Sales Associate
Advance Auto Parts
02.2021 - 03.2021
Front End Cashier
Lowes
01.2020 - 03.2021
Brand Associate
Old Navy
02.2019 - 06.2019
Coffee Maker
Dunkin' Donuts
11.2018 - 02.2019
Sandwich Artist
Subway
06.2018 - 11.2018
High school or equivalent -
Winnisquam Regional High School
Bachelor of Science - Marine Biology
Unity Environmental University