Cheyenne Hewins
Bloomington,IN
Summary
Dynamic and detail-oriented professional with extensive experience in multiple fields, excelling in team leadership and customer service. Proven ability to enhance operational efficiency and maintain high safety standards. Skilled in multitasking and inventory control, fostering strong relationships with clients and ensuring exceptional care for animals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Leader
Scout’s Honor Pet Retreat
Bloomington, IN
09.2022 - Current
- Supervised daily operations of pet care services and staff activities.
- Conducted daily health checks on all animals, noting any changes in behavior or physical condition, and reporting them to clients.
- Managed customer inquiries and complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Ensured that staff were properly trained on all aspects of their job duties, including safety protocols, and enforced those protocols.
- Performed basic maintenance tasks as needed.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Supervised a team of up to 10 employees during daily shifts, ensuring efficient operation and customer satisfaction.
- Handled emergency situations with composure and in accordance with company policies.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Educated pet owners on proper grooming techniques and care practices.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Displayed patience and understanding when dealing with difficult behaviors from canines.
- Performed basic grooming tasks including bathing, brushing, and nail trimming.
Dog Grooming Assistant
Mad 4 My Dog
Bloomington, IN
07.2022 - 09.2022
- Bathed and dried approximately 10 dogs per 8-hour shift.
- Cleaned and disinfected kennels and common areas to reduce the spread of illness from infected animals.
- Delivered excellent service to pet owners to drive repeat business.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Removed waste from kennels, runs, and exercise areas.
- Created consistent workflows by assisting with washing, drying, and folding duties.
- Assisted grooming staff with nail clipping, blow-drying, and combing during peak hours and holidays.
- Refilled shampoo bottles, sanitized clippers, combs, and brushes, and placed clean towels at each station following shift completion.
Dog Sitter
Self Employed Services
Solsberry, IN
05.2017 - 09.2022
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Offered animals exercise opportunities through walks and play activities.
- Provided seamless communication to inform pet owners of visits and pet status.
- Adhered to pet care plans, medication requirements, and dietary restrictions.
- Observed animals and conducted examinations to identify signs of injury, illness, or disease.
- Provided adequate attention and consistent oversight to vacationing pets to promote a high level of care.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Ensured that each dog was provided with food, water, and rest as needed.
Housekeeper
Self Employed Services
Solsberry, IN
06.2020 - 05.2022
- Vacuumed floors and dusted furniture.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas, and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Worked with speed and efficiency to meet all job requirements.
- Used proper chemicals and cleaning materials at optimal dilution, and cleaned specific surfaces following client requests.
- Kept the household clean, tidy, and organized.
- Reduced the average cleaning time per room by implementing the fewest steps system.
Ranch Hand
Yellow Rose Ranch
Bloomington, IN
02.2021 - 06.2021
- Cared for livestock and monitored health and living spaces.
- Provided water, food, vaccinations, and healthcare for approximately 300 livestock.
- Cleaned and maintained animal pens.
- Checked feed and supply stock and notified manager of low inventory levels.
- Prepared food and formulas to meet the individual needs of livestock.
- Offered every owner exceptional customer service and support, as well as top-notch care for each animal.
- Received, unloaded, and stored feed and supplies.
Corn Detasseler
Pioneer Hi-Bred International Inc
Bloomfield, IN
05.2017 - 08.2017
- Tracked female and male row planting to detassel correct plants.
- Directed new crew members in methods of pulling tassels and stems from corn plants.
- Removed tassels from top of corn plants to prevent from self-pollination.
- Worked in harsh weather conditions to accomplish cultivation, planting and harvesting tasks.
- Communicated with management to promote efficiency in daily operations.
- Harvested corn crops by hand to avoid damage to delicate items.
Education
Associates in General Studies -
Ivy Tech Community College of Indiana
Indianapolis, IN05.2022
High School Diploma -
Eastern Greene High School
Bloomfield, IN05.2022
Skills
- Customer service
- Team leadership
- Animal Behavior and Health monitoring
- Client communication
- Strong verbal and written communication
- Gingr Software Proficiency
- Nail trimming
- Medication and First Aid administration
Certification
- Completion Certificates for Multiple International Boarding & Pet Services Association Online Modules
- Completion Certificates for Multiple Dog Handler Academy Online Modules
- Fear Free Certification
- Canine CPR
Timeline
Shift Leader
Scout’s Honor Pet Retreat
09.2022 - Current
Dog Grooming Assistant
Mad 4 My Dog
07.2022 - 09.2022
Ranch Hand
Yellow Rose Ranch
02.2021 - 06.2021
Housekeeper
Self Employed Services
06.2020 - 05.2022
Dog Sitter
Self Employed Services
05.2017 - 09.2022
Corn Detasseler
Pioneer Hi-Bred International Inc
05.2017 - 08.2017
Associates in General Studies -
Ivy Tech Community College of Indiana
High School Diploma -
Eastern Greene High School
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