Cheyenne Shierling
Oceanside,CA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
The Lash Lounge
San Diego , CA
06.2024 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Sales Associate
Victoria Secret
San Diego , CA
04.2023 - 05.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
Customer Service Representative
Core Plumbing
San Diego , CA
10.2020 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Pacific Coast Academy
San Diego, CA03-2033
Skills
- Departmental support
- Guest Relations
- Correspondence typing
- Office Organization
- Front Office Management
- Spreadsheet tracking
- Customer Service
- Cash Handling
- Appointment confirmation
- Call Routing
- Effective Planning
- Complex Problem-Solving
- Hospitality services
- Oral and writing communication
- Office Management
- Telephone Etiquette
- Listening Skills
- Appointment Scheduling
- Problem-solving skills
- Time Management
- Technical Support
- Meeting Scheduling
- Customer assistance and interaction
Timeline
Front Desk Receptionist
The Lash Lounge
06.2024 - Current
Sales Associate
Victoria Secret
04.2023 - 05.2024
Customer Service Representative
Core Plumbing
10.2020 - 12.2023
High School Diploma -
Pacific Coast Academy
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