Cheyenne Walker
Leavenworth
Summary
Detail-oriented Medical Support Assistant proficient in patient communication and HIPAA compliance. Committed to optimizing clinic workflow and enhancing patient care.
Overview
11
11
years of professional experience
Work History
Medical Support Assistant
Munson Army Health Center
Fort Leavenworth, KS
07.2023 - 06.2026
- Assisted in managing patient scheduling and appointment coordination to optimize clinic workflow.
- Maintained accurate electronic health records, ensuring compliance with regulations and enhancing data integrity.
- Collaborated with healthcare providers to streamline communication and improve patient care processes.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
Pharmacy Clerk
Munson Army Health Center
Fort Leavenworth, KS
04.2021 - 09.2021
- Assisted pharmacists with inventory management, maintaining optimal stock levels of medications and supplies.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Maintained compliance with health regulations, safeguarding patient privacy and medication safety standards.
Senior Customer Care Representative
Quest Diagnostics
Lenexa, KS
03.2016 - 04.2019
- Assisted call-in customers with questions and orders.
- Met customer call guidelines for service levels, handle time and productivity.
- Navigated multiple computer systems and applications to find information.
Cashier
Stoners Pizza Joint
Savannah, GA
01.2015 - 02.2016
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash register operations, ensuring balanced drawers at end of shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Detail-oriented
- Appointment setting
- HIPAA compliance
- Patient communication
- Adaptable to change
- Reliable team player
- Medical terminology knowledge
Timeline
Medical Support Assistant
Munson Army Health Center
07.2023 - 06.2026
Pharmacy Clerk
Munson Army Health Center
04.2021 - 09.2021
Senior Customer Care Representative
Quest Diagnostics
03.2016 - 04.2019
Cashier
Stoners Pizza Joint
01.2015 - 02.2016
High School Diploma -
Penn Foster Career School