ChiaoHuei Chung
Delaware,OH
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere.
Overview
1
1
Language
24
24
years of professional experience
Work History
Front Desk Receptionist
East Auto Service center
Columbus, Ohio
07.2010 - 10.2023
- Managed appointment scheduling for vehicle maintenance and repair services.
- Greeted customers promptly and courteously upon arrival at the service center.
- Answered phone calls and directed inquiries to appropriate staff members.
Assistant Manager
Eva Airways
Los Angeles, California
03.2000 - 03.2010
- Assisted in managing daily operations and ensuring customer satisfaction.
- Supervised daily operations including scheduling shifts, assigning duties.
- Coordinated staff scheduling and training for optimal workforce efficiency.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Recruited and trained new employees to meet job requirements.
- Monitored service quality and addressed customer inquiries promptly.
- Managed customer service inquiries and complaints in a timely manner.
- Implemented operational procedures to improve workflow and efficiency.
- Maintained compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
Education
East Hanover High School
East Hanover, NJSkills
- Appointment scheduling
- Customer service
- Telephone etiquette
- Issue resolution
- Time management
- Record-keeping
- Staff supervision
Languages
Chinese (Mandarin)
Professional
Timeline
Front Desk Receptionist
East Auto Service center
07.2010 - 10.2023
Assistant Manager
Eva Airways
03.2000 - 03.2010
East Hanover High School