Chloe Case
Dowling,MI
Summary
Dynamic professional with a proven track record at Horn Creek Pub, adept in team training and operating system management. Excelled in enhancing customer loyalty through exceptional service and skilled in crew coordination. Mentored peers, significantly improving operational efficiency. Demonstrates a unique blend of technical and interpersonal skills, contributing to surpassing sales targets.
Overview
9
9
years of professional experience
Work History
Server Manager
Horn Creek Pub
Delton, MI
01.2017 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Receptionist
Clark Brothers Construction
Delton, MI
12.2020 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Dog Grooming Assistant
Paws and Claws
Hastings, MI
03.2016 - 12.2018
- Enhanced overall appearance of dogs by providing regular baths, brushing, nail trimming, ear cleaning, and teeth brushing services.
- Assisted head groomer with advanced procedures such as de-matting fur or treating skin conditions under veterinary supervision.
- Worked collaboratively with team members to ensure efficient scheduling and smooth daily operations within the salon.
- Mentored junior grooming assistants, offering guidance on techniques and providing constructive feedback to enhance their skills development.
Education
Bachelor Of Science - Psychology
Grand Valley State University
Allendale, MI12.2021
Skills
- Operating system management
- Team Training
- Backup management
- Crew coordination
Timeline
Receptionist
Clark Brothers Construction
12.2020 - 08.2021
Server Manager
Horn Creek Pub
01.2017 - Current
Dog Grooming Assistant
Paws and Claws
03.2016 - 12.2018
Bachelor Of Science - Psychology
Grand Valley State University