Summary
Overview
Work History
Education
Skills
Timeline
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Chloe Mendoza

Chloe Mendoza

Washington,DC

Summary

Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations. 7+ years of customer service experience.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Starbucks
08.2022 - 09.2023
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections to check quality and compliance with established specifications.

Barista

Starbucks
05.2021 - 08.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Associate

Old Navy
10.2019 - 01.2020
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.

Education

Bachelor of Science - Middle Grades Education

University of North Georgia
Dahlonega, GA
05.2023

High School Diploma -

North Cobb School of International Studies
Kennesaw, GA
05.2019

Skills

  • Cash Handling Expertise
  • Business Planning
  • Safety Awareness
  • Staff Management
  • Conflict Resolution Techniques
  • Motivational Leadership
  • Store Opening and Closing
  • Deposit Verification
  • Coffee Machinery
  • Guest Inquiries
  • Inventory Management
  • Strategic Planning

Timeline

Shift Supervisor

Starbucks
08.2022 - 09.2023

Barista

Starbucks
05.2021 - 08.2022

Associate

Old Navy
10.2019 - 01.2020

Bachelor of Science - Middle Grades Education

University of North Georgia

High School Diploma -

North Cobb School of International Studies
Chloe Mendoza