Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
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Chloe Mesa

Kissimmee,FL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Willing to adapt to change and work under pressure. Over 1 year customer service experience and almost a year of experience working as a pharmacy tech.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Pharmacy Technician

Publix Pharmacy
Kissimmee, FL
05.2023 - Current
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses. Received and stored incoming supplies and informed supervisors of stock needs and shortages. Refilled medications, offered insight into over-the-counter products and verified insurance benefits. Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling. Prepared prescription transfers to other pharmacies.
  • Cleaned and maintained equipment or work areas according to prescribed methods. Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products. Answered telephones to respond to questions or requests. Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times. Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies. Assisted customers by answering questions, locating items or referring to pharmacist for medication information.

Cashier

Publix
Kissimmee, FL
11.2022 - 05.2023
  • Greeted customers promptly and responded to questions.
  • Built and maintained productive relationships with employees.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Discounted purchases by scanning and redeeming coupons.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Education

Associate of Arts - General Studies

Valencia College
Orlando, FL
07-2023

High School Diploma -

Professional And Technical Highscool
Kissimmmee Fl
05-2023

Associate of Applied Science - Pharmacy Technology

Osceola Technical College
Kissimmee Fl
05-2023

Skills

  • Prescription Filling
  • Billing Support
  • Insurance Verification
  • Regulatory Compliance
  • FDA Compliance
  • Medication Dispensing
  • Interpreting Orders
  • Labeling Prescriptions
  • Stocking Shelves
  • Pharmacy Operations
  • Quality Assurance and Control
  • Resolving Customer Issues
  • Team Collaboration
  • Problem-Solving Skills
  • Guest Services
  • Customer Complaint Resolution
  • Cash Handling
  • Customer Service
  • Positive and Professional
  • Customer Satisfaction

Certification

  • Certified Pharmacy Tech
  • Registered Pharmacy Tech in the state of Florida

Languages

English
Professional
Spanish
Elementary

Affiliations

  • Loves outdoor activities
  • Enjoys volunteer work such as disaster relief in areas of need
  • Loves to travel

Timeline

Pharmacy Technician

Publix Pharmacy
05.2023 - Current

Cashier

Publix
11.2022 - 05.2023

Associate of Arts - General Studies

Valencia College

High School Diploma -

Professional And Technical Highscool

Associate of Applied Science - Pharmacy Technology

Osceola Technical College
Chloe Mesa