Chloe Stephens
Iowa City,IA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Maintaining happiness and quality care among customers.
Overview
3
3
years of professional experience
Work History
Server
Micky’s Irish Pub
Iowa City, Iowa
09.2021 - Current
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
Server
Sams Pizza
Iowa City, Iowa
10.2020 - 09.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
CNA
Good Shepherd Health Care System
Mason City, IA
08.2017 - 08.2018
- Worked directly with patients to assist with their daily needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
Bachelor of Science - Microbiology
University of Iowa
Iowa City, IA05.2023
Skills
- Cool Under Pressure
- Cleaning and Sanitizing
- Service-Oriented
- Customer Service and Rapport
- Reliable and Responsible
- Active Listening
- Cultural Awareness
Timeline
Server
Micky’s Irish Pub
09.2021 - Current
Server
Sams Pizza
10.2020 - 09.2021
CNA
Good Shepherd Health Care System
08.2017 - 08.2018
Bachelor of Science - Microbiology
University of Iowa
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