Chrinesha Jones
Dallas
Summary
Accomplished Office Supervisor with proven experience leading teams, optimizing administrative operations, and managing data with accuracy and efficiency. Recognized for improving workflows, developing and mentoring employees, and driving operational excellence in fast-paced environments. Adept at building collaborative teams, streamlining processes, and delivering exceptional organizational support. Brings strong leadership, problem-solving, and communication skills that translate effectively across industries.
Overview
9
9
years of professional experience
Work History
Lead Medical Assistant
Total Men's Primary Care
Richardson
11.2024 - Current
- Facilitated patient examinations and documentation during office visits for physicians.
- Educated patients on treatment plans, medications, and follow-up care procedures.
- Scheduled appointments, answered phones, greeted patients, and ordered necessary supplies.
- Prepared treatment rooms to ensure readiness for patient examinations.
- Streamlined back office processes to minimize patient wait times.
- Conducted routine laboratory tests and analyzed samples to monitor diseases.
- Collected, labeled, and stored laboratory specimens properly prior to testing.
Office Supervisor
DNATA
Dallas
09.2021 - 01.2024
- Streamlined cargo breakdown processes to enhance recovery operation efficiency.
- Maintained accurate data entry in airline systems.
- Effectively managed time, achieving all tasks within set deadlines.
- Assisted in processing paperwork for cargo delivery, facilitating smooth operations for driver coordination.
- Interviewed potential candidates to identify qualified applicants.
- Provided training for new hires on company policies and procedures.
- Worked with AMS to confirm cargo status before releasing to customers.
- Responded to emails and phone calls efficiently, maintaining professional communication., ensuring responsive communication.
Lead Receptionist
William Physical Associates
Sachse
10.2019 - 08.2021
- Coordinated patient appointments and maintained scheduling efficiency.
- Greeted patients warmly and ensured a welcoming environment.
- Handled incoming calls and directed inquiries to appropriate staff.
- Maintained office supply inventory and ordered necessary materials promptly.
- Assisted in resolving patient concerns by communicating with healthcare providers.
- Created daily shift schedules for subordinate receptionists based on workload demand.
- Assigned work tasks to subordinate receptionists and monitored their performance.
Customer Service Supervisor
Genpact
Richardson
05.2017 - 09.2019
- Supervised daily operations of customer service team, ensuring efficient processes.
- Handled escalated inquiries and resolved issues promptly, contributing to high levels of customer satisfaction.
- Trained new staff on customer service best practices and company policies, enhancing team readiness and service quality.
- Resolved customer disputes timely, fostering positive relationships and loyalty among customers.
- Handled customer inquiries via phone, ensuring clear communication and support., addressing questions and concerns effectively.
- Developed training materials for ongoing employee development sessions.
Education
Some College (No Degree) - Family and Child Development
Texas State University
San Marcos, TX01-2015
High School Diploma -
Richardson High School
Richardson, TX01-2014
Skills
- Patient care coordination
- Clinical leadership
- Vital signs and examinations
- Data entry accuracy
- Time management
- Office management
- Team supervision
- Training development
- Leadership development
- Performance improvement
- Customer relationship management
- Inventory and supply management
Timeline
Lead Medical Assistant
Total Men's Primary Care
11.2024 - Current
Office Supervisor
DNATA
09.2021 - 01.2024
Lead Receptionist
William Physical Associates
10.2019 - 08.2021
Customer Service Supervisor
Genpact
05.2017 - 09.2019
Some College (No Degree) - Family and Child Development
Texas State University
High School Diploma -
Richardson High School