Results-driven Sales Manager with expertise in team leadership and process improvement. Proven track record in achieving sales targets and enhancing customer satisfaction through effective training and development.
Overview
11
11
years of professional experience
Work History
Sales Manager
Hallmark Hyundai
Hendersonville
10.2025 - Current
Led sales team to achieve monthly targets at Hallmark Hyundai.
Managed daily operations of sales department, including supervision of staff members.
Trained, coached, and mentored junior sales personnel to ensure success in their roles.
General Manager
Mercedes Benz Of Charlottesville
Charlottesville
04.2023 - Current
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Conducted regular meetings with dealership personnel to discuss progress towards company goals, performance issues, potential opportunities and challenges.
Communicated with potential customers to provide product knowledge, set appointments and answer questions.
Internet Sales Manager
Mercedes Benz of Collierville
Collierville
03.2025 - 10.2025
Trained staff on e-commerce platforms and customer engagement techniques.
Developed customer relationships through effective communication and follow-ups.
Developed and implemented strategies for increasing internet sales volume.
General Sales Manager
Maserati and Acura of Memphis
Memphis
04.2024 - 03.2025
Led sales team to achieve monthly sales targets and enhance performance.
Developed training programs to improve product knowledge among sales staff.
Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
General Sales Manager
Mercedes Benz Of Charlottesville
Charlottesville
02.2020 - 04.2023
Developed and implemented sales plans to meet monthly, quarterly, and annual goals.
Managed inventory levels by ordering additional stock based on current demand trends.
Maintained vehicle selection, pricing and specials on website and social media.
Completed extensive product line training to increase sales and render improved services to customers.
Sales Executive
Mercedes Benz Of South Charlotte
Charlotte
03.2019 - 01.2020
Assisted customers in selecting a vehicle that met their budget and needs.
Provided excellent customer service throughout the entire buying process.
Managed sales negotiations and financing options.
General Manager
Longshot Lounge
Denver
07.2016 - 01.2018
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Ensured compliance with local health department regulations regarding food safety standards.
Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Auto Broker
HM Brown Auto Brokers
Centennial
04.2016 - 12.2017
Identified potential customers through cold-calling and networking activities.
Analyzed customer needs in order to recommend suitable makes, models, features.
Managed sales negotiations and financing options.
Maintained high referrals and consistent repeat business due to first-rate customer service standards.
Internet Sales Manager
Audi Denver
Littleton
04.2015 - 07.2016
Negotiated product sales and trade-in deals for maximum profit.
Supported sales team members to drive growth and development.
Assisted customers in selecting a vehicle by providing information on features, options and services.
Education
Associate of Arts - Radio And Television Broadcasting
Connecticut School of Broadcasting
Palm Beach, FL
08.2001
Skills
Sales
Process Improvement
Customer Service
Team Leadership
Training and Development
Negotiation and Conflict Resolution
Financial Management
Extensive Product Knowledge
Accomplishments
Managed the team that brought the first Best of the Best award to Mercedes Benz of Charlottesville in the stores history (2021)
Awarded Mercedes Benz Master Guild award in 2013
Timeline
Sales Manager
Hallmark Hyundai
10.2025 - Current
Internet Sales Manager
Mercedes Benz of Collierville
03.2025 - 10.2025
General Sales Manager
Maserati and Acura of Memphis
04.2024 - 03.2025
General Manager
Mercedes Benz Of Charlottesville
04.2023 - Current
General Sales Manager
Mercedes Benz Of Charlottesville
02.2020 - 04.2023
Sales Executive
Mercedes Benz Of South Charlotte
03.2019 - 01.2020
General Manager
Longshot Lounge
07.2016 - 01.2018
Auto Broker
HM Brown Auto Brokers
04.2016 - 12.2017
Internet Sales Manager
Audi Denver
04.2015 - 07.2016
Associate of Arts - Radio And Television Broadcasting