Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chris Cusmano

Port Orange

Summary

Dynamic Route Service Sales Representative with a proven track record at Cintas, excelling in client relations and upselling strategies. Transformed a mid-tier route into the top performer, enhancing customer satisfaction and profit margins. Skilled in vehicle maintenance and issue resolution, fostering strong communication and teamwork to drive success.

Overview

12
12
years of professional experience

Work History

Route Service Sales Representative

Cintas
05.2024 - Current
  • Conduct regular vehicle maintenance checks to ensure safety and reliability during service routes.
  • Utilized strong negotiation skills to secure favorable pricing agreements with customers when adding new products, resulting in increased profit margins for the organization.
  • Train new route service representatives on company procedures, product knowledge, and best practices for excellent customer service.
  • Facilitated clear communication between myself, customers and company management to resolve any issues or concerns quickly.
  • Transformed a middle of the road route, into a high performer in regards to Product adds, Catalog sales and customer satisfaction. Route 8 is now #1 for the southern division of our customer base.

General Manager

First Watch Daytime Cafe
09.2022 - 04.2024
  • Managed budget implementations, employee reviews, training and schedules.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented operational strategies and effectively built customer and employee loyalty.

General Manager

Applebee's Neighborhood Grill & Bar
05.2018 - 03.2021
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Kitchen Manager

Applebee's Neighborhood Grill & Bar
02.2014 - 05.2018
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.

Education

Real Estate Licence -

Gold Coast School Of Real Estate
Fort Lauderdale, FL

All

Northeast High School
Fort Lauderdale, FL
06-2001

Skills

  • Strong customer service
  • Effective time management
  • Goal-oriented mindset
  • Upselling strategies
  • Performance tracking
  • Policies and procedures implementation
  • Client relations
  • Vehicle maintenance
  • Issue resolution
  • Sales goals

Timeline

Route Service Sales Representative

Cintas
05.2024 - Current

General Manager

First Watch Daytime Cafe
09.2022 - 04.2024

General Manager

Applebee's Neighborhood Grill & Bar
05.2018 - 03.2021

Kitchen Manager

Applebee's Neighborhood Grill & Bar
02.2014 - 05.2018

Real Estate Licence -

Gold Coast School Of Real Estate

All

Northeast High School

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