Chris Medina
Computer Science Student
Miami,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Front Desk Associate
Firstservice Residential
10.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Course Materials Manager
Follett Higher Education Group
01.2019 - 02.2023
- Supported faculty members in selecting appropriate supplementary resources such as articles or multimedia content to enrich their courses further enhancing student engagement levels during lectures.
- Strengthened communication channels between various academic departments by regularly updating them on available resources and coordinating efforts to address shared needs effectively.
Education
Bachelor of Science - Computer Science
Florida International University
Miami, FL 08.2023 - 07.2025
Associate of Arts - Computer Science
Miami Dade College
Miami, FL 08.2018 - 07.2021
Skills
Problem-solving skills
Critical Thinking skills
Time management
Adaptable and Proactive Learner
Timeline
Front Desk Associate
Firstservice Residential
10.2023 - Current
Bachelor of Science - Computer Science
Florida International University
08.2023 - 07.2025
Course Materials Manager
Follett Higher Education Group
01.2019 - 02.2023
Associate of Arts - Computer Science
Miami Dade College
08.2018 - 07.2021
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