Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chris Sams

Saint Petersburg,FL

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Scheduling Coordinator

Doodie-Calls
St. Petersburg, FL
09.2024 - Current
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Created and enforced scheduling policies and procedures to standardize operations.
  • Computed balances, totals or commissions to support accounting team.
  • Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
  • Analyzed scheduling trends to recommend process improvements, resulting in an increase in efficiency.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Responded promptly to all customer inquiries regarding availability or schedule changes.
  • Coordinated logistics for company events, including scheduling venues, transportation, and accommodations.
  • Resolved customer complaints or answered customers' questions.

Valet

Towne Park
St. Petersburg, FL
08.2019 - 08.2024
  • Provided exceptional customer service by anticipating customer needs and exceeding expectations.
  • Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
  • Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
  • Greeted customers and took car keys to park vehicles in available spots.
  • Communicated regularly with management about any issue that could affect the level of service provided to customers.
  • Processed payments using credit card terminals or cash registers as necessary.

Education

Associate of Science -

Indian River State College
Ft. Pierce, FL
05-2021

Skills

  • Calendar coordination
  • Daily timekeeping
  • Confidentiality requirements
  • Intake documentation
  • Customer engagement and support
  • Schedule organization
  • Technical support
  • Teamwork and collaboration
  • Problem-solving
  • Customer service and support
  • Verbal and written communication
  • Critical thinking
  • Process improvement
  • Collaborative filtering

Certification

  • Security +

Timeline

Scheduling Coordinator

Doodie-Calls
09.2024 - Current

Valet

Towne Park
08.2019 - 08.2024

Associate of Science -

Indian River State College

Similar Profiles

CREATE PROFILE
Chris Sams