Chrisana Bligen
North Charleston,SC
Summary
Proven leader in enhancing guest satisfaction and streamlining operations, notably at Crothall Healthcare Services. Expert in sanitation standards and customer service, I've successfully managed housekeeping efficient and addressed guest concerns with professionalism. Skilled in scheduling coordination and supply ordering, my approach boosts productivity and financial performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Director of Housekeeping
Crothall Healthcare Services
Charleston, SC
12.2005 - Current
- Streamlined housekeeping operations for improved efficiency, leading to increased guest satisfaction scores.
- Assisted in budget planning and cost management efforts for the department, contributing to overall financial goals.
- Addressed guest concerns promptly and professionally, demonstrating a commitment to customer service excellence and patient privacy.
- Coordinated deep cleaning projects for guest rooms and public spaces, maintaining an attractive environment for guests throughout their stay.
- Managed inventory control, ensuring the timely replenishment of supplies and minimizing waste.
- Oversaw daily scheduling and assignment of tasks, optimizing staff allocation for maximum productivity.
Sales Associate
DD's Discount
Charleston, SC
06.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Burke High School
Charleston, SCSkills
- Guest satisfaction
- Health and safety
- Sanitation Standards
- Recruitment and hiring
- Employee Relations
- HIPPA/OSHA Standards
- Scheduling Coordination
- Supply Ordering
- Customer Service
Certification
- CMA - Certified Medication Aide. 2024
Timeline
Sales Associate
DD's Discount
06.2023 - 03.2024
Assistant Director of Housekeeping
Crothall Healthcare Services
12.2005 - Current
Burke High School