Christa Greer
Smithfield,NORTH CAROLINA
Summary
Proficient, dedicated, hard worker who has an appetite to keep learning. Over 20 Years experience in the retail, office, and call center industry. 10 Years of management in retail, and food industry. Learn things quickly, and am always eager to learn new things. Work well with others, as well as working efficiently on my own.
Overview
23
23
years of professional experience
Work History
Customer Service/ Dispatcher
Precision Garage Doors Corporate Office
04.2019 - 01.2023
- Taking appointment calls for garage door service and dispatching techs to calls
- Emailing local offices.
- Maintained open communication channels with management, providing regular updates on dispatcher performance and operational challenges.
- Cultivated strong relationships with customers through proactive follow-ups and issue resolution efforts, increasing repeat business opportunities.
Sales Rep/ Customer Service Agent
Mountain Valley Integrated Solutions
12.2013 - 01.2017
- Taking sales calls, making orders, assisting customers with questions, resolving problems with orders
- Up selling promotional products.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Office Clerk
Westaff
01.2013 - 01.2016
- Temp assignments, filling in for office clerk positions, answering phones, filing, making copies, setting up meeting rooms.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Closing Shift Manager/ Office Assistant
Tops Grocery
07.2013 - 12.2013
- Daily paperwork, deposits, cashing out registers, coupon audits
- Running store, supervising 3-6 people, responsible for freezer checks, cash handling, securing store at closing.
Sales Rep/ Customer Service Agent
Spherion Staffing
01.2013 - 01.2013
- Temp assignments pertaining to call centers and customer service oriented jobs.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Experienced Customer Service Rep
Ecklers Industries
10.2005 - 10.2012
- Membership renewals, refunds, mail, billing, claims, taking care of all customer issues on phones and emails
- Sales, worked with Microsoft, Word.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Manager
Family Dollar
01.2000 - 01.2003
- Supervised store and employees, daily and weekly reports, payroll, daily and nightly cash deposits, inventory, ordering for store, new mods, price changing, clearance sales, unloading truck, stocking.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate business management -
Wayne Community College
Goldsboro, NC01.1999
Skills
- Active Learning
- Technical knowledge
- Complaint Handling
- Follow-up skills
- De-Escalation Techniques
- Dispute Resolution
- Customer Education
- Assertiveness
- Detail Oriented
Timeline
Customer Service/ Dispatcher
Precision Garage Doors Corporate Office
04.2019 - 01.2023
Sales Rep/ Customer Service Agent
Mountain Valley Integrated Solutions
12.2013 - 01.2017
Closing Shift Manager/ Office Assistant
Tops Grocery
07.2013 - 12.2013
Office Clerk
Westaff
01.2013 - 01.2016
Sales Rep/ Customer Service Agent
Spherion Staffing
01.2013 - 01.2013
Experienced Customer Service Rep
Ecklers Industries
10.2005 - 10.2012
Assistant Manager
Family Dollar
01.2000 - 01.2003
Associate business management -
Wayne Community College
Similar Profiles
Zackery HarrisonZackery Harrison
Garage Door Technician at Precision Overhead Garage DoorsGarage Door Technician at Precision Overhead Garage Doors
William GearyWilliam Geary
Sales, Technician & Operations Manager at Precision Overhead Garage DoorsSales, Technician & Operations Manager at Precision Overhead Garage Doors
Loren KutcherLoren Kutcher
Customer Service Representative/Dispatcher at Precision Garage DoorsCustomer Service Representative/Dispatcher at Precision Garage Doors