Christal Capers
Gainesville,FL
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Dial America
Jacksonville, FL
10.2021 - 02.2022
- Developed and actualized customer service initiatives to decrease wait times.
- Offered basic technical support for clients on wide range of company products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Administrative Assistant
Ginaes Boutique
Jacksonville, FL
04.2017 - 12.2020
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
Education
University of Florida
Gainesville, FLBachelor of Science - Paralegal Studies
University of Central Florida
Orlando, FL12.2022
Associate of Arts - Criminal Justice
Santa Fe College
Gainesville, FL12.2019
Skills
- POS Systems and Ordering Platforms
- Customer Retention Strategies
- Data Entry and Maintenance
- Understanding Customer Needs
Timeline
Customer Service Representative
Dial America
10.2021 - 02.2022
Administrative Assistant
Ginaes Boutique
04.2017 - 12.2020
University of Florida
Bachelor of Science - Paralegal Studies
University of Central Florida
Associate of Arts - Criminal Justice
Santa Fe College
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