Summary
Overview
Work History
Education
Skills
Certification
Additionalinformation - Notes
Accomplishments
Timeline
Generic

Christal Sterling

Waco,TX

Summary

Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.

Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.

Developed essential skills in healthcare environment, including patient care, communication, and teamwork. Seeking to transition into new field where these transferrable skills can be applied effectively. Aiming to leverage these abilities to contribute meaningfully in dynamic and supportive workplace.

Overview

10
10
years of professional experience
1
1
Certification

Work History

CNA

Wesley Woods Rehab
03.2019 - Current
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.

Call Center Agent

Emperion Marketing
01.2017 - Current
  • Answer the phone looking for the best packing ing that benefits everyone needs
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Boosted client retention rates by providing exceptional customer service and building rapport with callers.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

CNA - Certified Nursing Assistant

Living springs village
10.2016 - 03.2017
  • Make sure all my people were clean
  • N doing my job as well taking carr of everyone making sure medications were passed out on time
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Shift Manager

Popeye's Restaurants
02.2015 - 06.2016
  • Greeting my customers also with a smile n everyone left happy
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Education

Some high school -

Waco High School

Skills

  • Customer Service
  • Cna
  • Health Insurance
  • Shift Management
  • Food Service
  • Cash Handling
  • Food Preparation
  • Cleaning Experience
  • Restaurant Management
  • Supervising Experience
  • Kitchen Experience
  • Home Care
  • POS
  • Kitchen Management Experience
  • Restaurant Experience
  • Meal Preparation
  • Childcare
  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • Bathing assistance
  • Feeding assistance
  • Basic life support
  • Dressing assistance
  • Maintaining confidentiality
  • End-of-life care
  • Compassionate communication
  • Patient transfers
  • Emotional support
  • Active listening
  • Flexibility and adaptability

Certification

  • Certified Nursing Assistant (CNA)
  • CPR Certification
  • AED Certification
  • TABC Certified
  • State Tested Nursing Assistant
  • Food Handler Certification

Additionalinformation - Notes

Have Serv Safe Management license

Accomplishments

  • Achieved Result through effectively helping with Task.

Timeline

CNA

Wesley Woods Rehab
03.2019 - Current

Call Center Agent

Emperion Marketing
01.2017 - Current

CNA - Certified Nursing Assistant

Living springs village
10.2016 - 03.2017

Shift Manager

Popeye's Restaurants
02.2015 - 06.2016

Some high school -

Waco High School

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Christal Sterling