Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Central Market
10.2020 - Current
Ensures accurate scanning of merchandise on a consistent basis to provide customers a great grocery experience
Addresses and resolves customer concerns effectively, maintaining a positive shopping environment.
Handled customer inquiries and suggestions courteously and professionally.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cashier
Subway
05.2020 - 08.2020
Demonstrated leadership skills by efficiently managing daily opening and closing operations
Facilitated the onboarding process by providing comprehensive training to new team members.
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Cashier
Chipotle
07.2019 - 01.2020
Diligently upheld high cleanliness standards within the dining area, contributing to a tidy and welcoming environment
Worked closely with shift manager to solve problems and handle customer concerns.
Assumed responsibility for the preparation and presentation of baked goods for the satisfaction of the customers
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Schlotzsky's
05.2016 - 05.2020
Successfully managed customer transactions, ensuring efficient and accurate processing
Upheld high standards of cleanliness within the dining area, contributing to an appealing environment for patrons.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Internship Student
Dell Computer
09.2016 - 05.2018
Analyzed and interpreted data, enhancing the accuracy of business decisions
Constructed detailed spreadsheets, ensuring organized and accessible data management.
Sorted and organized files, spreadsheets, and reports.
Reported back to instructor to receive day-to-day tasks and responsibilities.
Internship Student
Ascension
09.2018 - 05.2019
Managed inventory responsibilities, coupled with providing assistance in client donation activities
Demonstrated exceptional financial accuracy through meticulous cash handling procedures.
Answered and transferred incoming telephone calls, taking messages for various staff members.
Collected, arranged, and input information into database system.
Internship Student
Vinson & Elkins LLP
09.2019 - 05.2020
Maintained superior standards of cleanliness and presentation while effectively managing inventory replenishment
Provided essential support in event preparation, ensuring efficient venue set-up and readiness.
Education
Bachelor of Science in Criminal Justice - Criminal Justice
University Of North Texas
High School Diploma -
San Juan Diego Catholic High School
Austin, TX
05.2020
Skills
Time Management
Quick Learner
Critical Thinking
Attention to Details
High achiever
Flexibility
Team Worker
Rapid and Adaptive
Excel
Microsoft
Timeline
Customer Service Representative
Central Market
10.2020 - Current
Cashier
Subway
05.2020 - 08.2020
Internship Student
Vinson & Elkins LLP
09.2019 - 05.2020
Cashier
Chipotle
07.2019 - 01.2020
Internship Student
Ascension
09.2018 - 05.2019
Internship Student
Dell Computer
09.2016 - 05.2018
Cashier
Schlotzsky's
05.2016 - 05.2020
Bachelor of Science in Criminal Justice - Criminal Justice