Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christi Doreen

Fairport,NY

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Upbeat, customer-focused Sales Associate with 10+ years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Active listener uncovers customer desires and recommends appropriate solutions. Excellent communicator and problem solver. Dependable cash handler with a strong history of managing tills.

Overview

14
14
years of professional experience

Work History

Assistant Store Manager

CosmoProf
Victor, NY
10.2023 - Current
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Reviewed sales or activity reports to measure productivity or goal achievement.
  • Resolved customer complaints in a timely manner, and addressed any issues that may need further attention during store hours.
  • Controlled maintenance, inventory, and daily activity management.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Maintained updated knowledge through continuing education and advanced training.
  • Collected payments and provided accurate change.
  • Performed daily deposits in accordance with bank policies and procedures.

Licensed Beauty Advisor

Sephora USA
Victor, NY
08.2015 - 04.2023
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Showed customers how to apply makeup and other products to achieve desired looks.
  • Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
  • Recommended merchandise based on expert product knowledge and client preferences.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
  • Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
  • Provided makeup services for weddings, proms and other special events.
  • Applied makeup to clientele to cover imperfections and create new looks.
  • Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
  • Promoted sales events and product launches to customers.
  • Trained and mentored new makeup artists.

Full Time Sales Associate

CosmoProf
Victor, NY
06.2013 - 06.2015
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Developed trusting relationships with customers by making personal connections.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Collected payments and provided accurate change.
  • All assistant manager duties. Key holder, open to close shifts, banking and cash drops, schedule making, etc.

Stylist

Sweet and Sassy
Pittsford, NY
02.2013 - 05.2013
  • Kept work area clean and neat to stay productive.
  • Collected payment from customers and scheduled next appointments.
  • Did manicures, pedicures on children 12 and under.
  • Ear piercings (lobe only)
  • Washing, cutting and styling for children.
  • Booking parties and ordering supplies for invitations.

Receptionist / Stylist

Supercuts
Penfield, NY
06.2011 - 02.2012
  • Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
  • Recommended merchandise based on expert product knowledge and client preferences.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.

Education

Licensed Cosmetologist And Esthetician - Cosmetology

Cosmetology Through BOCES
Fairport, NY
06.2011

GED -

Fairport Senior High School
Fairport, NY
11.2009

Skills

  • Sales expertise
  • Application techniques
  • Transaction processing
  • Retail experience
  • People skills
  • Organization
  • Problem resolution
  • Good work ethic
  • Merchandising
  • Product knowledge
  • Makeup and skincare
  • Hair artistry professional
  • Cash-handling procedures
  • POS system

Timeline

Assistant Store Manager

CosmoProf
10.2023 - Current

Licensed Beauty Advisor

Sephora USA
08.2015 - 04.2023

Full Time Sales Associate

CosmoProf
06.2013 - 06.2015

Stylist

Sweet and Sassy
02.2013 - 05.2013

Receptionist / Stylist

Supercuts
06.2011 - 02.2012

Licensed Cosmetologist And Esthetician - Cosmetology

Cosmetology Through BOCES

GED -

Fairport Senior High School

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Christi Doreen