Samantha Estores
Copperas Cove,TX
Summary
Highly skilled professional with excellent clerical and team support abilities. Demonstrated expertise in records management and organizing office operations. Committed to delivering exceptional customer service and meeting office demands.
Overview
20
20
years of professional experience
Work History
Office Assistant II
Central Texas College
Killeen , TX
2022.01 - Current
- Provides administrative support to the Associate Dean ofAdmissions, Records & Registration/Systems Registrar through organizing office operations and procedures. Responsibilities include managing calendars, scheduling appointments, preparing reports, and maintaining records.
- Manages and ensures accuracy of student records, resolving inquiries regarding registration, enrollment, and grade changes.
- Implements efficient processes for grade changes, legal requests, and record-keeping support services to enhance student and staff experience.
- Provides students with assistance regarding general information, forms, and enrollment verifications.
- Ensures timely handling of official queries in support of legal requests and background investigations, while maintaining compliance with privacy laws and policies.
Professional Framer
Hobby Lobby
Killeen , TX
2018.11 - 2022.01
- Provided exceptional customer service and spearheaded sales and production efforts in the framing department, actively contributing to essential operations.
- Consulted with customers to gather framing preferences and designed customized frames/shadow boxes for sports memorabilia, three-dimensional objects, and artwork.
- Enhanced efficiency of custom order processing by creating and implementing new tracking system to manage product tracking amidst the challenges posed by the COVID-19 pandemic.
- Inspected finished products for accuracy of measurements and quality control standards.
Board Member/Volunteer
Operation Write Home
Federal Way , WA
2010.05 - 2015.11
- Facilitated guidance, motivation, and inspiration for card makers and donors.
- Played an instrumental role in fostering relationships with sponsors and significantly expanded the reach of the organization.
- Coordinated multiple shipments of handmade cards to be delivered successfully to deployed Armed Forces Service Members.
Intelligence Analyst/Administrative Assistant
United States Army
Fort Mcpherson , GA
2004.10 - 2007.07
- Demonstrated administrative expertise through efficient publication of detailed orders and effective management of personnel evaluation records and personnel actions.
- Updated inadequate filing system to improve functionality and track personnel records in compliance with regulatory guidelines and federal mandates.
- Provided accurate and timely responses to priority requirements by conducting thorough analysis of intelligence data.
- Created accurate correspondence and intelligence products tailored to the needs of the intelligence directorate and command.
Education
Bachelor of Science - Health Sciences
Purdue University Global
West Lafayette, IN2020-06
Skills
- Administrative Support
- Customer Service
- Data Entry
- Collaborative Team Player
- Problem-solving
- Personnel Information Management
- Task Prioritization
- Time Management
- Interpersonal Skills
- Excellent Communication
- Effective Writing Skills
- Analytical Skills
- Attention to Detail
- Intelligence Analysis
Timeline
Office Assistant II
Central Texas College
2022.01 - Current
Professional Framer
Hobby Lobby
2018.11 - 2022.01
Board Member/Volunteer
Operation Write Home
2010.05 - 2015.11
Intelligence Analyst/Administrative Assistant
United States Army
2004.10 - 2007.07
Bachelor of Science - Health Sciences
Purdue University Global
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