Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Christian Hill

Los Angeles,CA

Summary

A dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities, committed to maintaining professional relationships to increase profitability and drive business results. Have excellent organizational skills and talent for overcoming customer objections. Self-motivated and true a team player. Also gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate through work related challenges and or customer questions.

Overview

15
years of professional experience

Work History

Freight Connection
Redondo Beach, CA

Customer Service Representative
01.2020 - 07.2021

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assembled and filled more than 30 shipments per day and prepared all shipping documentation.

Golden Choice Care
Beverly Hills, CA

In-Home Care Provider
06.2014 - Current

Job overview

  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted disabled clients to support independence and well-being.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Developed rapport to create safe and trusting environment for care.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Global Live Scan
Ingelwood, California

Personal Assistant
09.2013 - 05.2016

Job overview

  • Displayed absolute discretion at handling confidential information.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Assisted clients with filling out applications for In-Home Care
  • Fingerprinted and provided safe and secure environment to ensure our clients felt comfortable in trusting us with personal information.

Page Learning Academy
Inglewood , CA

Teacher's Assistant
03.2009 - 07.2012

Job overview

  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.

Education

Dorsey High
Los Angeles, CA

High School Diploma
06.2017

Skills

  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Customer Retention Strategies
  • Needs Assessment
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Team-Oriented and Cooperative

Timeline

Customer Service Representative

Freight Connection
01.2020 - 07.2021

In-Home Care Provider

Golden Choice Care
06.2014 - Current

Personal Assistant

Global Live Scan
09.2013 - 05.2016

Teacher's Assistant

Page Learning Academy
03.2009 - 07.2012

Dorsey High

High School Diploma
Christian Hill