Christian Sonander
Charlotte ,North Carolina
Summary
Dynamic and adaptable professional with a rich background spanning sales, construction, firefighting, and dispatch operations. Excelled at Tempur-Pedic by boosting customer satisfaction through exceptional service and problem-solving skills. Proven leader in high-stress situations, demonstrating excellent people skills and adaptability. Skilled in multitasking and fostering team unity, ready to bring valuable experience and drive to your team.
Overview
7
7
years of professional experience
Work History
Sales Associate
Tempur-Pedic
SouthPark, Charlotte
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Mattress Firm
Lake Grove, NY
01.2018 - 09.2023
- Performed cash, card, and check transactions to complete customer purchases.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
Construction Worker
Rizzo Technology of New York
Port Jefferson, NY
06.2017 - 09.2020
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
Firefighter
Stony Brook Fire Department
Stony Brook, NY
10.2017 - 02.2020
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Provided compassionate support to victims of fires or accidents through emotional reassurance and practical assistance such as finding temporary housing or connecting them with support services.
- Collaborated with law enforcement and other emergency services during large-scale emergencies for coordinated response efforts.
Dispatcher
Brookhaven Town Public Safety
Brookhaven, NY
08.2017 - 02.2018
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Education
Bachelor Of Liberal Arts -
Suffolk County Community College
Selden, NYWard Melville High School
East Setauket, NY2016
Skills
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Adapt to diverse groups
- Building rapport
- Team building
- Adaptability
Timeline
Sales Associate
Tempur-Pedic
09.2023 - Current
Sales Associate
Mattress Firm
01.2018 - 09.2023
Firefighter
Stony Brook Fire Department
10.2017 - 02.2020
Dispatcher
Brookhaven Town Public Safety
08.2017 - 02.2018
Construction Worker
Rizzo Technology of New York
06.2017 - 09.2020
Bachelor Of Liberal Arts -
Suffolk County Community College
Ward Melville High School