Christina Bedward
Brooklyn
Summary
Dedicated crew member with strong customer service skills, ensuring positive experiences and efficient transactions. Known for attention to detail and effective teamwork.
Overview
4
4
years of professional experience
Work History
Crew Member
Trader Joe's
New York, NY
01.2022 - 03.2023
- Provided exceptional customer service by engaging with customers and addressing inquiries.
- Assisted in inventory management through restocking shelves and organizing merchandise.
- Operated cash register efficiently, ensuring accurate transactions and minimizing errors.
- Collaborated with team members to maintain cleanliness and organization of store environment.
- Contributed to a positive team culture by fostering open communication and teamwork initiatives.
- Worked front counter, drive-thru and other areas.
Customer Service Representative
EZ Pass
New York, NY
03.2021 - 10.2021
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Assisted in troubleshooting technical issues related to EZ Pass systems, improving user experience.
- Processed account adjustments and billing inquiries with accuracy and attention to detail.
- Collaborated with team members to streamline communication processes, reducing response times.
- Maintained detailed records of customer interactions for quality assurance and training purposes.
Resident Advisor
Covenant House New York
New York, NY
06.2020 - 07.2020
- Facilitated daily check-ins with residents to foster a supportive and safe environment.
- Developed and implemented engaging programs to promote life skills and personal growth among youth.
- Collaborated with social workers to create individualized support plans for residents' needs.
- Mediated conflicts between residents, ensuring resolutions aligned with community guidelines and safety protocols.
- Monitored resident behavior and progress, providing feedback to improve overall community dynamics.
Amazon Associate
Amazon
Staten Island, NY
10.2018 - 07.2019
- Analyzed customer data to identify trends and improve service delivery
- Collaborated with cross-functional teams to streamline processes and enhance operational efficiency
- Managed inventory levels using Amazon's inventory management systems to optimize stock availability
- Implemented process improvements that reduced fulfillment errors and increased accuracy
Education
High School Diploma -
Young Women's Leadership High School
Brooklyn NY06-2018
Skills
- Customer service
- Problem-solving
- Clear communication
- Attention to detail
- Customer engagement
- Flexible schedule
Timeline
Crew Member
Trader Joe's
01.2022 - 03.2023
Customer Service Representative
EZ Pass
03.2021 - 10.2021
Resident Advisor
Covenant House New York
06.2020 - 07.2020
Amazon Associate
Amazon
10.2018 - 07.2019
High School Diploma -
Young Women's Leadership High School