Christina Bolden
TGIFridays
Kingston,Pennsylvania
18
years of professional experience
Versatile hospitality professional known for strong leadership, customer service, and team development. Experienced in managing priorities, resolving guest concerns, and partnering with senior leaders to support business goals and consistent operational performance.
Work History
Associate Manager
8 Years 3 Months- Supervised daily shift operations, ensuring smooth service, staffing coverage, and guest satisfaction.
- Coordinated front-of-house and back-of-house teams to maintain consistent food quality and speed of service.
- Trained and coached team members on service standards, safety procedures, and operational expectations.
- Monitored labor, scheduling, and deployment to align staffing with sales trends and guest traffic.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
Server/Cook
4 Years 4 Months- Greeted guests promptly and delivered attentive table service in fast-paced dining environment.
- Took accurate food and beverage orders using POS systems and communicated requests to the kitchen staff.
- Served menu items efficiently while maintaining proper presentation and guest satisfaction.
- Coordinated with hosts, cooks, and coworkers to maintain smooth front- and back-of-house flow.
- Maintained clean, organized tables and dining areas to support safety and restaurant standards.
- Trained new servers on service steps, menu knowledge, and guest interaction expectations.
Manager
5 Years 3 Months- Directed restaurant operations, maintaining guest service, food quality, and compliance standards.
- Supervised daily scheduling, labor deployment, and shift coverage to support efficient service.
- Trained and coached team members on service procedures, safety practices, and performance expectations.
- Monitored inventory levels, ordering, and waste control to support consistent product availability.
- Resolved guest concerns promptly, reinforcing hospitality standards and repeat business.
- Enforced food safety, sanitation, and company policies across front- and back-of-house teams.
- Collaborated with district leadership on staffing, performance goals, and operational improvements.
Education
High School Diploma
Skills
Operations management
Store management
Project management
Operational planning
Staff training and development
Customer service
Customer relations
Customer engagement
Sales strategy
Team communication
Store oversight
Decision-making
Timeline
Associate Manager
TGIFridays
07.2018 - CurrentRead More
Server/Cook
Cracker Barrel Restaurant
09.2014 - 01.2019Read More
Manager
Bob Evans Restaurant
09.2008 - 12.2013Read More
Great Mills High School
High School Diploma
Read More