Christina Capps
Toney,AL
Summary
Dynamic professional with a proven track record in territory management and lead generation, notably at Cstore Master. Skilled in sales strategy development and possesses exceptional communication abilities. Demonstrates professionalism and attention to detail, driving significant brand awareness and fostering long-term client partnerships. Achieved notable improvements in customer satisfaction and revenue growth through effective teamwork and problem-solving.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
28
28
years of professional experience
Work History
Territory Sales Representative
Cstore Master
02.2019 - 01.2025
- Organized successful promotional events within the territory that drove brand awareness and generated new leads for the company.
- Enhanced product knowledge among customers by conducting informative presentations and demonstrations.
- Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
- Coordinated cross-selling efforts between different departments within the organization, maximizing overall company revenue.
- Improved customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
- Delivered exceptional post-sales support by ensuring client inquiries were addressed quickly while maintaining regular communication.
Cashier
Chevron
11.2017 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Visual Display Decorator
Ashley Furniture Homestore
04.2012 - 06.2018
- Consistently received positive feedback from clients regarding attention to detail, creativity, professionalism.
- Collaborated with clients to develop personalized design concepts, resulting in uniquely tailored spaces.
- Enhanced client satisfaction by delivering high-quality decoration services within given timeframes.
- Organized workflow efficiently to meet tight deadlines, enabling timely project completion.
- Implemented creative solutions to overcome unexpected challenges during the decorating process.
- Led interior design across conceptual, schematic, design development, and construction document phases.
- Stayed up-to-date with industry trends, incorporating fresh ideas into design concepts.
- Participated in trade shows and conferences to stay current on industry advancements and forge new connections within the field.
- Streamlined processes and procedures to improve overall efficiency within the decorating team.
- Trained junior decorators in best practices and techniques, fostering professional growth within the team.
- Developed space planning concepts, color palette selections, and textile presentations.
- Achieved cost-effective project outcomes by reusing and repurposing existing decor elements creatively.
- Applied coatings such as paint, ink or lacquer to protect or decorate workpiece surfaces using spray guns, pens and brushes.
- Maintained production and processing equipment in clean states and good working order to optimize performance.
- Filled cracks, imperfections and holes in workpieces or products for smooth and high-quality looks.
- Cleaned workpieces and products, applied coatings and buffed surfaces to achieve desired finishes.
Housekeeper
The Maids
04.2000 - 03.2001
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Operated electronic backpack vacuums and floor sweepers.
Housekeeper
Holiday Inn
03.1997 - 04.1998
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Skills
- Sales strategy development
- Product knowledge
- Territory management
- Lead generation
- Business solutions
- Technical aptitude
- Cost structure analysis
- Point of sale operation
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Effective communication
- Analytical thinking
- Professionalism
- Upselling techniques
- Team member motivation
Timeline
Territory Sales Representative
Cstore Master
02.2019 - 01.2025
Cashier
Chevron
11.2017 - 05.2020
Visual Display Decorator
Ashley Furniture Homestore
04.2012 - 06.2018
Housekeeper
The Maids
04.2000 - 03.2001
Housekeeper
Holiday Inn
03.1997 - 04.1998