CHRISTINA CASTRO

• Verified patient details and insurance coverage and collected co-pays
• Arranged forms and charts for each patient
• Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans
• Greeted and assisted patients with check-in procedures
• Processed payments using cash and credit cards, maintaining accurate records of transactions
• Provided excellent customer service to patients and medical staff
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures
• Resolved customer complaints using established follow-up procedures

• Directed incoming calls to internal personnel and departments, routing to best-qualified department
• Supported in coming calls by managing Number calls per day efficiently while maintaining professionalism and upbeat tone
• Responded to patient inquiries with patience and positivity to establish excellent first impression
• Created and maintained company phone directory with current extensions and staff information
• Received incoming calls and paged individuals and departments over PA system
• Attended safety training meetings to learn procedures for handling medical and fire emergency calls
• Bed check/Patient Census
• Transfers of patients to Inpatient/Outpatient to Hospital floors.
• Specialization in All Codes: Blue, Red, Stemi, Stroke, Green, etc.
• Monitored and operated PBX switchboard to route incoming calls to appropriate personnel.
• Provided customer service support by answering questions, resolving issues, and providing information.
• Responded promptly to emergency calls for assistance.
• Operated multi-line telephone system to answer incoming calls and direct callers to specific destinations based on their needs.
• Assisted in training new PBX operators on how to use the system correctly.

• Retrieved medical data for physicians and patients
• Worked effectively in fast-paced environments
• Demonstrated respect, friendliness and willingness to help wherever needed
• Excellent communication skills, both verbal and written
• Confirm patient appointment
• Prepared next day orders
• Scheduled patient Appointments for: MRI, CT Scans, Ultrasounds, Paracentises, UR Procedures.
• Scheduled Appointments for Radiologist MSK

• Roomed Patients

• Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
• Ensured that all medical supplies were adequately stocked in the examination rooms.
• Assisted in organizing laboratory tests, X-rays and other diagnostic procedures.
• Maintained accurate records of test results, diagnoses and treatments given to each patient.
• Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
• Adhered strictly to HIPAA regulations when handling confidential patient information.
• Assisted physicians in performing minor surgeries or procedures when needed.
• Responded quickly and efficiently to emergency situations within the healthcare facility.
• Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
• Set up, cleaned and stocked examination rooms with medical supplies.
• Assisted patients with registration, new patient paperwork and check-out process.
• Responded to patient callbacks and phone-in prescription refill requests.
• Changed dressings on wounds to prevent infection and check for healing.

• Removed Patient’s Cast, Pins, Sutures, Staples

• Assisted Physician with Reducing of Fractures

• Assisted Physician with Babies with Clubfeet.

• Scheduled patients for Surgery: TKR,THR, Arthroscopic Surgery, Rotator Cuff, Carpal Tunnel, Trigger Finger.

• Knowledge of Workers Comp/Disability Forms.

• Sanitized, restocked, and organized exam rooms and medical equipment
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations
• Obtained client medical history, medication information, symptoms, and allergies
• Performed medical records management, including filing, organizing and scanning documents
• Documented vital signs and health history for patients in clinic and hospital environments
• Administered injections, medications and treatments as directed by the physician.
• Provided assistance to medical staff in performing minor surgical procedures.
• Prepared laboratory specimens for analysis and organized lab results for review by the physician.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
• Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
• Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
• Organized patient charts before each day's clinic sessions began.
• Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
• Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Responded to patient callbacks and phone-in prescription refill requests.
• Contacted pharmacies to submit and refill patients' prescriptions.