Summary
Overview
Work History
Education
Skills
Timeline
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Christina Collins

Houston,TX

Summary

Proven leader at Dennys with a track record of enhancing customer satisfaction through expert problem-solving and exceptional service. Skilled in operations management and teamwork, successfully increased key customer retention. Demonstrated ability to multitask and prioritize under pressure, ensuring operational excellence and team engagement.

Overview

15
15
years of professional experience

Work History

Key Manager

Dennys
06.2018 - Current
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Counted registers and cleaned and secured shop at end of shift.
  • Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
  • Implemented quality control measures that ensured consistent delivery of products/services meeting customer expectations.
  • Developed professional relationships to improve retention of key customers.

Server

Dennys Restaurant
05.2009 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

High School Diploma -

Plantation Christian
Los Altos, CA
05.1991

Skills

  • Customer Service
  • Store Organization
  • Operations Management
  • Inventory Management
  • Drawer balancing
  • Multitasking and Prioritizing
  • Problem-Solving
  • Teamwork and Collaboration

Timeline

Key Manager

Dennys
06.2018 - Current

Server

Dennys Restaurant
05.2009 - Current

High School Diploma -

Plantation Christian

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Christina Collins