Christina Colon
Bronx,NY
Summary
Dedicated healthcare administration professional skilled in streamlining patient scheduling and managing insurance verifications. Track record of improving operational workflows and enhancing communication between medical staff and patients. Detail-oriented with a strong ability to prioritize tasks in high-pressure settings, ensuring optimal clinic efficiency.
Overview
11
11
years of professional experience
Work History
Receptionist
Advanced Psych Specialist
Huntington, New York
09.2014 - 11.2018
- Managed multi-line telephone system, ensuring prompt and accurate call handling.
- Coordinated and monitored patient appointments within EMR system for optimal scheduling.
- Obtained prior authorizations for medications while verifying medical insurance details.
- Facilitated communication between doctors and patients to enhance service delivery.
Registration Coordinator
New York Presbyterian Hospital
Manhattan, USA
07.2012 - 03.2014
- Answered multi-line telephone messages and greeted visitors professionally.
- Scheduled, coordinated, and monitored patient appointments efficiently.
- Coordinated and maintained an efficient preregistration system.
- Collected personal clinical data and insurance information accurately.
- Verified insurance before date of service and pulled referrals if applicable.
- Obtain precertification (or prior authorization) for procedures and medications.
Medical Office Manager
Mermaid Manor Home for Adults
Brooklyn, USA
04.2008 - 02.2012
- Ensured accurate maintenance of medical records and efficient scheduling for physicians.
- Supervised daily operations of reception and medical staff to ensure smooth clinic functioning.
- Managed recruitment, training, coaching, and performance evaluations for new hires.
- Coordinated patient appointments and monitored scheduling to enhance clinic flow.
- Oversaw inventory management and procurement of medical and office supplies.
- Processed insurance claims and billing statements, ensuring prompt reimbursements.
Education
High School Diploma -
EDWARD R. MURROW
BROOKLYN, NY01-2000
Skills
- Patient scheduling
- Multi-line phone system operation
- Medical record management
- Insurance verification
- Clinical data collection
- Customer relationship management
- Attention to detail
- Problem solving
- Team collaboration
- Data Entry
- Verbal and written communication
- Positive and professional
- EMR proficiency
- Workers compensation knowledge
Timeline
Receptionist
Advanced Psych Specialist
09.2014 - 11.2018
Registration Coordinator
New York Presbyterian Hospital
07.2012 - 03.2014
Medical Office Manager
Mermaid Manor Home for Adults
04.2008 - 02.2012
High School Diploma -
EDWARD R. MURROW