Christina Cotner
Elyria,OH
Summary
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task in a fast paced environment. Well-organized in planning schedules and workflows to accomplish objectives.
Overview
21
21
years of professional experience
Work History
Shift Manager
Marcos Pizza
Bay Village, Ohio
03.2014 - 02.2025
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Managed daily cash intake by counting out registers and tabulating profits.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Helped employees accomplish tasks during peak periods.
Home Daycare Provider
Self Employed
Lorain, Ohio
03.2004 - 03.2014
- Performed light housekeeping tasks such as laundry or cleaning up after meals.
- Instructed children in eating, resting and restroom habits.
- Organized nap time routines including changing diapers and clothing when necessary.
- Provided nurturing and appropriate environment for children of various ages.
- Maintained safe play environment.
- Established positive relationships with parents through regular communication.
Education
High School Diploma -
Teays Valley High School
Ashville, OH05-2002
Skills
- Schedule oversight
- Policy administration
- Cash handling
- Safety compliance
- Employee training
- Handling customer complaints
- Punctual and reliable
- Opening and closing procedures
- Energetic and enthusiastic
References
References available upon request.
Timeline
Shift Manager
Marcos Pizza
03.2014 - 02.2025
Home Daycare Provider
Self Employed
03.2004 - 03.2014
High School Diploma -
Teays Valley High School