Christina Fox
Seattle
Summary
Assistant Property Manager, for the Seattle Housing Authority with a proven track record at Seattle Housing Authority, enhancing tenant satisfaction and ensuring compliance with housing regulations. Excelled in crisis intervention and tenant issue resolution. Fostered community outreach, achieving significant improvements in client support. I have a passion for helping others. I believe with the right support and community everyone is capable of reaching their full potential.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Seattle Housing Authority
08.2021 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants.
- Kept accurate records of all resident and tenant correspondence.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
Assistant to the Property Manager
Pacific Crest
01.2018 - 09.2021
- Assisted with the preparation of legal documentation for lease agreements, eviction notices and other relevant forms in accordance with property management policies.
- Participated in regular staff meetings and training sessions to stay updated on industry best practices and enhance professional skills.
- Improved tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Supported property manager with lease negotiations, resulting in favorable terms for both parties.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
Education
No Degree - Introduction To Human Services
Highline College
Seattle, WAHigh School Diploma -
Tyee High School
SeaTac, WA06-2007
Skills
- Fair housing regulations
- Tenant issue resolution
- Property inspections
- Housing regulations
- Case management
- Client advocacy
- Community resources
- Community outreach
- Crisis intervention
- MS office
Certification
- Fair Housing Certification
- Tax Credit Specialist (TCS)- National Center for Housing Management.
- CPR/AED Certification
- Race and Social justice
- Conflict de-escalating
Timeline
Assistant Property Manager
Seattle Housing Authority
08.2021 - Current
Assistant to the Property Manager
Pacific Crest
01.2018 - 09.2021
- Fair Housing Certification
- Tax Credit Specialist (TCS)- National Center for Housing Management.
- CPR/AED Certification
- Race and Social justice
- Conflict de-escalating
No Degree - Introduction To Human Services
Highline College
High School Diploma -
Tyee High School
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