Christina Jackson
Topeka,KS
Summary
Personable and dedicated Customer Service Representative with extensive experience in the hospitality industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Hotel Topeka at City Center
Topeka, Kansas
09.2023 - Current
- Coordinate any company parties, necessary appointments, or travel
- Utilize the website, social media, and printed materials to raise our visibility in the community
- Manage all paperwork in the office and create a process for team members to follow to ensure efficiency
- Facilitate communication between our customers and team to ensure customer satisfaction
- Generate status reports as requested so the team is informed with progress reports.
Lead Front Desk Clerk and Night Auditor
Capitol Plaza Hotel
Topeka, Kansas
04.2013 - Current
- Greet guests in a warm and friendly manner
- Resolve guest requests
- Create a productive and positive atmosphere at the front desk
- Assist with training new associates
- Check-in and Check-out and process payments.
Front Desk Associate
Washburn Hotel Suites
Topeka, Kansas
03.2023 - 09.2023
- Greet guests in a warm and friendly manner
- Recommend hotel amenities and local attractions
- Resolve guest requests
- Complete shift checklist
- Check-in and Check-out and process payments
- Assign rooms to housekeepers to be cleaned
- Inspect clean rooms after housekeeping
- All other duties as assigned.
Front Desk Clerk and Night Auditor
Cyrus Hotel
Topeka, Kansas
06.2022 - 03.2023
- Greet guests in a warm and friendly manner
- Resolve guest requests
- Check-in and Check-out and process payments
- All other duties as assigned.
Collections Specialist
Acima Credit
11.2021 - 04.2022
- I worked with delinquent accounts and guided customers through available payment options.
Customer Service Representative
Lincare
02.2021 - 11.2021
- Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population
- Working closely with existing patients to troubleshoot issues and contact the on-call agent.
Customer Care Representative
Asurion
08.2020 - 01.2021
- Make insurance claims for damaged devices
- Take deductible payments
- Promote and sell Verizon Protect Home.
Education
High school or equivalent - General Studies
Topeka High School
05.2003
Skills
- Data Entry
- Invoice Processing
- Clerical Support
- Check Processing
Timeline
Administrative Assistant
Hotel Topeka at City Center
09.2023 - Current
Front Desk Associate
Washburn Hotel Suites
03.2023 - 09.2023
Front Desk Clerk and Night Auditor
Cyrus Hotel
06.2022 - 03.2023
Collections Specialist
Acima Credit
11.2021 - 04.2022
Customer Service Representative
Lincare
02.2021 - 11.2021
Customer Care Representative
Asurion
08.2020 - 01.2021
Lead Front Desk Clerk and Night Auditor
Capitol Plaza Hotel
04.2013 - Current
High school or equivalent - General Studies
Topeka High School