Christina Lopez-Rogina
Denton,TX
Summary
Customer Service Specialist with expertise in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Proven track record of collaborating effectively within teams to achieve both individual and organizational objectives. Recognized for adeptly resolving escalated customer support issues and converting them into sales opportunities. Demonstrated ability to drive inbound and outbound sales through exceptional service skills.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
Carnival Cruise Lines
03.2024 - 08.2025
- Initiate outbound calls, texts, and approved digital outreach to engage prospects, qualify leads, and close cruise package sales.
- Present tailored travel solutions to match customer preferences, effectively communicating cruise features, pricing, and value.
- Maintain accurate customer records within Salesforce to manage the sales pipeline, track activity, and ensure follow-up.
- Deliver exceptional service while achieving and exceeding monthly sales targets through a consultative and customer-first approach.
- Stay up to date on current cruise offerings and promotions by participating in ongoing training and team meetings.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
Inside Sales Representative
Progressive Insurance
Irving, TX
03.2022 - 02.2024
- Managed high-volume inbound and outbound sales calls to convert prospects into policyholders for auto, home, and bundled insurance products.
- Applied consultative techniques to assess customer needs and recommend appropriate coverage options.
- Consistently exceeded monthly sales quotas and was recognized for high conversion rates and customer satisfaction scores.
- Maintained compliance with all insurance regulations and documentation standards in internal systems.
Customer Service Claims Representative
Progressive Insurance
Irving, TX
01.2020 - 02.2022
- Delivered empathetic and timely assistance to customers initiating auto and property claims, ensuring a smooth claims process.
- Collected statements, guided customers through coverage details, and coordinated with adjusters to resolve claims efficiently.
- Maintained a high customer satisfaction rating through active listening, clear communication, and consistent follow-ups.
- Documented all interactions in CRM and adhered to company policies and compliance standards.
Customer Service Representative
Alorica (AT&T)
El Paso, Texas
11.2013 - 06.2018
- Reviewed and reconciled billing discrepancies to ensure consistency and accuracy.
- Handled inbound customer inquiries with professionalism and clarity.
- Provided accurate information about products and services to customers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored customer service metrics to ensure high levels of satisfaction across all channels.
Education
GED -
Commonwealth Challenge Military Academy
Virginia Beach, VA12-2011
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NH12-2026
Skills
- Salesforce
- Customer engagement
- Microsoft Teams & Outlook
- Microsoft Office Suite (Excel, PowerPoint)
- Active listening
- Team collaboration
- Document calls
- Inbound and outbound calling
Timeline
Inside Sales Representative
Carnival Cruise Lines
03.2024 - 08.2025
Inside Sales Representative
Progressive Insurance
03.2022 - 02.2024
Customer Service Claims Representative
Progressive Insurance
01.2020 - 02.2022
Customer Service Representative
Alorica (AT&T)
11.2013 - 06.2018
GED -
Commonwealth Challenge Military Academy
Bachelor of Arts - Psychology
Southern New Hampshire University
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