Johnnette Pierce
Cutomer Service Rep
Raleigh,NC
Summary
Dynamic sales professional with a strong background in regional sales and customer engagement. Recognized for building lasting client relationships and achieving consistent sales growth through effective communication and time management. Accommodating inside sales representative brings several years in retail and phone sales. Strong collaborator possessing outstanding organizational, analytical and problem-solving abilities. Recognized for maintaining patience to minimize customer dissatisfaction and increase customer loyalty. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
4
4
years of professional experience
Work History
Inside Sales Representative
West Shore Home
Raleigh, North Carolina
02.2023 - Current
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Contacted new and existing customers to discuss product and service solutions.
- Collaborated with team members to determine strategic sales approaches.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Developed and maintained strong relationships with existing clients to ensure repeat business.
- Reached and exceeded monthly sales targets through effective sales strategies and techniques.
Lead Sales Associate
Northern Tool Equipment
Raleigh, North Carolina
07.2022 - 01.2024
- Familiarized self with new products and services to engage with customers about features and benefits.
- Maintained awareness of advertised items to accurately recite current pricing and promotions.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Greeted patrons warmly at store entrance and offered assistance with finding needed items.
- Trained and developed new team members to improve product knowledge and selling abilities.
Heathcare Data Entry Specialist
RTI International. RTI
Raleigh, North Carolina
03.2022 - 07.2022
- work with several research projects which includes receipting batching and keying incoming surveys
- Exceeded quality goals to support team productivity.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Gathered and documented statistical information to generate reports.
Education
Certificate - Phlebotomy
Shades Of Purple
Raleigh, NC03-2023
Certificate - CNA
Miller-Motte Technical College
NC01-2016
High School Diploma -
Bayonne High School
Bayonne, NJ05-1998
Some College (No Degree) - Kinesiology
Shaw University
Raleigh, NCSkills
- Regional sales
- Persuasive negotiator
- Salesforce CRM
- Cold calling expertise
- Promotional selling
- Telephone sales
- Rapport building
- Excellent time management
- Salesforce
- Dependable
References
References available upon request.
Timeline
Inside Sales Representative
West Shore Home
02.2023 - Current
Lead Sales Associate
Northern Tool Equipment
07.2022 - 01.2024
Heathcare Data Entry Specialist
RTI International. RTI
03.2022 - 07.2022
Certificate - Phlebotomy
Shades Of Purple
Certificate - CNA
Miller-Motte Technical College
High School Diploma -
Bayonne High School
Some College (No Degree) - Kinesiology
Shaw University