Christina Luckett
Canton,Mississippi
Summary
Adept at managing sensitive information and enhancing operational efficiency, I bring a proven track record from my tenure at Trustmark National Bank. Skilled in document preparation and providing exceptional customer service, I excel in fast-paced environments, significantly reducing processing times and maintaining high accuracy in financial transactions.
Professional with strong background in administrative support and legal documentation. Proven track record in managing court records, coordinating schedules, and facilitating communication within judicial environments. Adept at collaborating with teams to achieve impactful results and adaptable to evolving needs. Known for reliability, integrity, and keen attention to detail in handling sensitive information.
Overview
14
14
years of professional experience
Work History
Deputy Clerk
Madison County Circuit Clerk
11.2023 - Current
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
- Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
Executive Assistant to the Regional President
Trustmark National Bank
01.2022 - 11.2023
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Organized and coordinated conferences and monthly meetings.
Insurance/Collateral Tracking Specialist II
Trustmark National Bank
10.2010 - 01.2022
- Track flood and hazard insurance coverage on retail bank loans secured by real property and located in special flood hazard area in accordance with Federal Emergency Management Agency (FEMA) guidelines.
- Force placed flood insurance coverage in compliance with federal guidelines through a third party vendor
- Assist internal and external customers with account inquiries pertaining to flood, hazard, and wind insurance coverage
- Utilize the new and renewed loan journal to perform a daily validation of flood and hazard insurance ticklers loaded in connection with new and renewed loans
- Complete the appropriate flood insurance calculation forms to ensure adequacy at flood policy renewal
- Restructure loans
- Review insurance maintenance
- Assist with projects and other duties as assigned
Education
Bachelor of Science - Management
Belhaven University
Jackson, MS07-2020
Associate of Arts - General Studies
Belhaven University
Jackson, MS05-2016
High School Diploma -
South Leake High School
Walnut Grove, MS05-1993
Skills
- Filing systems
- Document preparation
- Policy enforcement
- Legal terminology
- Report generation
- Telephone etiquette
Affiliations
- Member of Zeta Phi Beta Sorority Incorporated
- Mississippi Notary Public
Timeline
Deputy Clerk
Madison County Circuit Clerk
11.2023 - Current
Executive Assistant to the Regional President
Trustmark National Bank
01.2022 - 11.2023
Insurance/Collateral Tracking Specialist II
Trustmark National Bank
10.2010 - 01.2022
Bachelor of Science - Management
Belhaven University
Associate of Arts - General Studies
Belhaven University
High School Diploma -
South Leake High School
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